TRITECH SOFTWARE SYSTEMS -2015 - Laserfiche WebLink

Home Browse Search

Remittance Address for Payments Only: TriTech Software Systems P.O. Box 203223 Dallas, TX 75320-3223 3.5.1 Payments may be made by check; wire transfer; or Automated Clearing House ("ACH"). TriTech will provide banking information if Client requests to pay by wire transfer or ACH. 3.6 Except for taxes for which Client provides TriTech with written certification of its tax-exempt status, if TriTech is required to collect or pay sales, use, property, value-added, or other such taxes based on the software or services provided under this Addendum, and/or Client's use thereof, then such taxes shall be invoiced to and paid by Client on receipt of such invoice. 4.0 SUPPORT SERVICES, POINT OF CONTACT, AND CODE OF CONDUCT 4.1 TriTech will provide support services as more fully described in Addendum B. 4.2 Client shall appoint a principal point of contact with a level of knowledge of the TriTech Software and Client's computer environment to manage the reporting of Software Errors to TriTech in accordance with the Software Error Guidelines and Procedures set forth in Addendum B. 4.3 TriTech and Client shall perform their obligations under this Agreement in a professional and ethical manner, and ensure a work environment free of unlawful harassment. Issues related to this provision shall be reported in writing by the reporting party's supervisor, manager, or executive as applicable to the other party's respective counterpart for applicable resolution. 5.0 SOFTWARE ERROR CORRECTION 5.1 If, during the term of this Addendum, Client determines that Software Error(s) exist, it will first follow any error procedures specified in the TriTech Documentation. If following the error procedures does not correct the Software Error, Client shall promptly notify TriTech pursuant to the guidelines and procedures described in Addendum B, setting forth the defects noted with specificity requested by TriTech. Upon notification of a reported Software Error, TriTech shall attempt to reproduce and verify the error and, if so verified, will resolve the Software Error(s) in accordance with Exhibit B. If TriTech is unable to reproduce the Software Error at TriTech's facility, the Client will assist in the research of a support issue including logging or other diagnostic tools as provided by TriTech. TriTech will provide onsite assistance if the Client and TriTech determine that it is necessary for TriTech personnel to travel to Client's site to reproduce the error. If it is determined by TriTech and the Client that the reported error was caused by the TriTech Software, TriTech will be responsible for its travel and related expenses for the onsite visit. In the event that the Client and TriTech determine the reported error e to be the result of Equipment, Subcontractor Software or Hardware, where support for Santa Ana System Purchase and Support Agreement— Addendum E Copyright © 2015 TriTech Software Systems Unpublished: Rights reserved under the copyright laws of the United States Page 4 of 24