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Subcontractor Software or Hardware is no longer provided under this Addendum, or System Software, or is otherwise not attributable to the TriTech Software Client shall reimburse TriTech for its reasonable travel expenses incident to the on -site visit, as well as TriTech's labor related to the on -site visit at the hourly rates for technical support and engineering. If TriTech and the Client do not agree that the reported error(s) are not related to TriTech Software (e.g., related to third party items) TriTech may engage an independent third party subject matter expert to assist with the diagnosis of the error. If the error proves to be caused by TriTech's Software, TriTech will be responsible for the expenses for this diagnosis effort. If the error is not caused by TriTech's Software, the Client will be responsible for such expenses in addition to TriTech's expenses for the on -site visit. 6.0 SOFTWARE UPDATES 6.1 From time to time at TriTech's discretion, Updates to the TriTech Software and TriTech Documentation will be developed and provided to Client. All Updates to the TriTech Software and TriTech Documentation shall be subject to the terms and conditions of the Agreement and shall be deemed licensed TriTech Software thereunder. (Updates do not include new applications or separate modules or functions that are separately licensed and priced.) 7.0 LIMITATIONS 7.1 Software Support for the TriTech Software shall be subject to and conditional on Client's implementation and use of a version of the TriTech Software that is the most current general release version thereof that is offered to Client. If Client does not implement the most current general release version when it is made available, TriTech shall only be obligated to provide Software Support for Client's version of the TriTech Software for a period of twenty- four (24) months thereafter. 7.2 TriTech shall not be obligated to provide Software Support if Client is not current on the payment of all Software Support fees and expenses. 7.3 If any of the following circumstances exist, TriTech shall be entitled to charge additional Software Support fees plus expenses at its then current rates: 7.3.1 Problems in the TriTech Software are caused by modification of the TriTech Software, Subcontractor Software or Hardware, System Software, or Equipment by Client or a third party if not permitted hereunder. 7.3.2 Problems in the TriTech Software are caused by the TriTech Software not being used in accordance with the TriTech Documentation, or other written instructions provided by TriTech, or by misuse or neglect. 7.3.3 Problems in the TriTech Software are caused by software not provided by TriTech, not approved by TriTech in writing or not specified as compatible in the TriTech Documentation. (The procedures for loading third party software on a Workstation or Server are set forth in paragraph 7.4 of this Addendum.) Santa Ana System Purchase and Support Agreement — Addendum C Copyright© 2015 TriTech Software Systems Unpublished: Rights reserved under the copyright laws of the United States Page 5 of 24