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Option: <br />As further defined in Addendum B hereto, standard Software Support for Inform RMS, and Inform FBR applications is provided on an 8x5 <br />basis. Support fees for 8x5 support is calculated at a lesser rate than 24x7 support. However, as an optional upgrade, Client may purchase <br />Software Support for these TriTech Software applications on a 24x7 basis with the applicable adjustment in support fee. If this option has <br />been chosen, check the box below: <br />Optional Support Upgrade to 24x7 for Inform RMS Yes <br />Optional Support Upgrade to 240 for Inform FBR Yes <br />Santa Ana System Purchase and Support Agreement — Addendum E <br />Copyright © 2015 TriTech Software Systems <br />Unpublished: Rights reserved under the copyright laws of the United States <br />Page 2 of 24 <br />