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1.28 "Software" means collectively or individually the computer programs provided under this Agreement, including, without limitation, the programs for each Subsystem. 1.29 "Software Error" means an error in coding or logic that causes a program not to substantially function as described in the applicable Specifications. In the event TriTech (or another Software Vendor) is unable to reproduce the Software Error at its facilities, TriTech will, at Client's request, visit Client's premises at Client's expense. If it is determined that the problem was caused by Equipment, Software, services , network or other items not supplied or not authorized by TriTech, Client shall reimburse TriTech for its labor costs for such on site visit, at TriTech's then current rates for consulting. 1.30 "Software Support" means Telephone Support, Software Error Correction, and Software Update services provided by TriTech (and/or other Software Vendors) for the Software, either under warranty or under an annual Software Support Agreement, as more fully described in said Agreement. 1.31 "Software Support Agreement" means collectively or individually agreements of that name (or a similar name) for the rendering of Software Support services entered into between the parties coincident with this Agreement and renewed from time to time thereafter. 1.32 "Source Code" means the original mnemonic or high-level statement version of Software. 1.33 "Specifications" means (i) the functional requirements and Acceptance Test document(s) ("ATP") with respect to each Subsystem; (ii) the Interface Requirements Document ("IRD") and ATP for each Interface, or Operational Scenario Document(s) for each Modification; and (iii) the published specifications for the Equipment, which documents are incorporated by reference herein as though set forth in full. 1.34 "Statement of Work" means the document that defines the implementation process for the Project, including specific tasks that are the responsibility of TriTech and the Client. 1.35 "Subcontractor" means one of the entities identified in the Statement of Work as subcontractors to TriTech, if applicable. 1.36 "Subcontractor Hardware" means the hardware supplied by a Subcontractor as part of its Subsystem, and identified in Addendum A-2, if applicable. 1.37 "Subcontractor Software" means software supplied by a Subcontractor as part of its Subsystem and listed in Addendum A-2, if applicable. 1.38 "Subsystem" means each of the applications described in the Statement of Work, including its Equipment, other hardware and software. In most cases, the Subsystem software will share Equipment. (For the avoidance of doubt, the CAD System is a Subsystem under this Agreement.) Santa Ana System Purchase and Support Agreement— Addendum H Copyright © 2015 TriTech Software Systems Unpublished: Rights reserved under the copyright laws of the United States Page 4 of 5