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o Following the procedures for System Upgrade o Managing/Reviewing system logs (SQL and Event Logs) f) Review and approve the applicable TCRs. Completion Criteria This task is considered complete when the TriTech Software (list) has been installed on the Client's designated hardware. 7.3 Implementation of Inform CAD Inform CAD is implemented through a series of standard steps and process gates. These steps are designed to ensure that the operational needs of the Client are identified, the configurations are verified, and the system is tested to validate the proper functionality of the system prior to deployment. The following describes the implementation process for Inform CAD. 7.3.1 Inform CAD System orientation The Inform CAD System Orientation is conducted at the Client's site and led by a TriTech Business Analyst. The duration of the Inform CAD System Orientation is generally between 3 to 4 days and includes a Business Process Review of the Client's operations. This System Orientation can be conducted in conjunction with Inform RMS if purchased together. Some key discovery points for the Inform CAD System Orientation are as follows: a) Work Flow — Understanding the setup for work flow from first receipt of an incident through incident completion. This may include time observing Dispatch Staff and Ride-Alongs with field units. b) Agency Type Setup — The segmentation of operational processes including incidents, units, and call- taker/dispatcher roles and responsibilities. c) Determine the Code File Hierarchy — This is the structural breakdown of the Client's organization as it will be organized within the CAD system, including: jurisdictions, divisions, response areas (reporting districts, beats, etc). d) Review reporting requirements (geographic reporting segmentation and the like). e) Event numbering (Incidents) including master incident numbers, response numbers and case numbers. f) Application Permissions — Aligning the application permission settings with the security policies of the agency, the Client, and the overall System Administrator. It is recommended that the number of attendees in the CAD System Orientation be limited to 15 to allow for more effective communication during the session. Based on the key discovery points during this session, it is necessary that the attendees include individuals who can properly address these key points and make configuration decisions. During the Inform CAD System Orientation session the Business Analyst will facilitate an operational review of Inform CAD by demonstrating various System functionality and start gathering the configuration information. At least two weeks in advance of the orientation, TriTech will provide a System Module Setup (SMS) worksheet and other reference material to the Client to assist in gathering the required Code Files. Information that cannot be produced during the meeting must be sent to TriTech as specified by the mutually agreed upon schedule. 24