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Project Execution <br />7.3.8.1 TriTech Responsibilities (for all Inform CAD training activities) <br />a) Conduct a training orientation between the assigned TriTech Training personnel and the designated <br />Client representative. The objective of this session is to define the curriculum for the Training, based on <br />the configurations of the Subsystem. <br />b) Conduct the training in increments of one (1), eight (8) hour days. <br />e) Provide feedback to Client Supervision as to the progress of the students. <br />d) For the Training classes that are held at TriTech, provide adequate training facilities and equipment. <br />e) Prepare and submit a TCR upon completion of each class or group of consecutive classes. <br />7.3.8.2 Client Responsibilities (for all Inform CAD training activities) <br />a) Participate with the training orientation by providing a decision maker that can articulate the specific <br />business practices that have been used in guiding the build of the Client's System. <br />b) Provide facilities for the execution of the training to include adequate seating for each workstation and <br />an overhead projector. <br />e) Provide a supervisor for each class that can answer agency specific questions as related to the build of <br />the Client's system. <br />d) Review and approve the applicable TCRs. <br />7.3.8.3 Inform CAD Call Taker/Dispatcher User Training Course (Client site) <br />The Inform CAD User Training course is a four (4) day class, and training days are a maximum of eight (8) <br />hours in length. Prior to training, TriTech will hold a training orientation to develop an Inform CAD training <br />plan for the Client. This plan will take into consideration the setup of the System. The training orientation <br />should be held between TriTech Training personnel and designated Client personnel. Client personnel should <br />include person(s) who can articulate the specific Client business processes related to configuration of the <br />Client's System. TriTech Training personnel will tailor the training curriculum to include those business <br />practices where applicable. Given that questions may arise for specific agency procedures during the course <br />of the training, TriTech recommends that the Client have a supervisor present at each training class. Ideally, <br />this supervisor would have participated in the implementation process. <br />Training classes will ideally start on a Tuesday, and end on Friday. The number of students attending the <br />User Training course will be limited to ten (10) students per class. <br />This class will be held at the Client's site. <br />7.3.8.4 Inform CAD Dispatch Supervisor Training (Client site) <br />The Inform CAD Dispatch Supervisor Training class has been designed as a five (5) day class that includes a <br />four (4) day Inform CAD Call Taker/Dispatcher User Training followed by a one (1) day Inform CAD <br />Supervisor training. This class is designed for the Dispatch Supervisors with the goal of preparing them to <br />support the users after Go Live by answering their questions and addressing post -Go Live common <br />problems. This class will include topics such as PowerLine configuration, Premise building and <br />maintenance, Personnel maintenance, Vehicle Manager, and other areas that may require assistance from the <br />supervisors. This class is recommended only for the supervisors. <br />Ideally, this class will start on a Monday, and end on a Friday, and the class size will be limited to ten (10) <br />students. <br />7.3.8.5 Inform CAD Train -the -Trainer (Client site) <br />The focus of this three (3) day course is to prepare selected Client personnel to train new dispatch and <br />administrative personnel in the use of Inform CAD. Attendees will learn to apply principles of adult learning <br />35 <br />