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such as non-verbal communication skills, presentation skills, methods of delivery and objective writing <br />skills. The goal is to prepare these personnel to apply TriTech's concepts of training. The course does not <br />include Inform CAD user training for the participants. Prior to attending this class the participants must <br />attend an Inform CAD Call Taker/Dispatcher User Training Course. <br />Training classes will start on a Tuesday, and end on Thursday. The number of students attending the User <br />Training course will be limited to five (5) students per class. <br />This class will be held at the Client's site. The Client is responsible for providing adequate training facilities, <br />including a conference room with adequate space and seating/conference table space, white board, and <br />computer projector (capable of 1024x768 resolution). <br />Prerequisites: Completion of the Inform CAD Call Taker/Dispatcher User Training Course <br />7.3.8.6 Inform CAD End User Follow Up Training (Client site) <br />The purpose of this three (3) day follow-up training is to refresh the Client's skill level with the operation of <br />Inform CAD. This is typically conducted port Go -Live. Prior to the course, TriTech Training personnel will <br />consult with the Client as to the specific areas of the Inform CAD for which the Client requires enhanced <br />and/or revisited training. <br />Training classes will start on a Tuesday, and end on Thursday. The number of students attending the User <br />Training course will be limited to ten (10) students per class. <br />This class will be held at the Client's site. The Client is responsible for providing adequate training facilities, <br />including a conference room with adequate space and seating/conference table space, white board, projector, <br />and computer projector (capable of 1024068 resolution). <br />Prerequisites: Completion of Inform CAD Dispatcher/Call Taker User Training. <br />7.3.8.7 Inform CAD Code File Management Training (Client Site) <br />The focus of this three (3) day course is to prepare selected Client personnel to manage Inform CAD Code <br />Files using Inform CAD utilities. <br />Students will learn how the Code Files interact within the System and how to make necessary changes. This <br />includes evaluating their current set up and options to optimize their System. TriTech strongly recommends <br />that a test or training system be used for this course. <br />Training classes will start on a Tuesday, and end on Thursday. The number of students attending the User <br />Training course will be limited to ten (10) students per class. <br />This class will be held at the Client's site. The Client is responsible for providing adequate training facilities, <br />including a conference room with adequate space and seating/conference table space, white board, projector, <br />and computer projector (capable of 1024068 resolution). <br />7.3.8.8 Inform CAD System Administration Training (TriTech Site) <br />The System Administration Training course provides an overall administrative perspective of the system <br />including operating system and database management software and equipment components. This <br />comprehensive 4-5 day course is held at TriTech headquarters, and trains System Administrators and staff <br />members on how to set up and administer infrastructure configurations for the Client -configured Inform <br />CAD System. The class will also provide attendees with sufficient skills to perform system maintenance <br />manage and monitor interfaces, manage system operation and database settings for application support, <br />maintenance and backup, and general troubleshooting skills. <br />i <br />