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X The guest feels well served <br />X Special express services are available for breakfast orders <br />Evidence of personalized services exists <br />713. Room Service (Delivery Services) <br />4D <br />X Delivered within five minutes of time promised <br />• Morning newspaper is presented with breakfast <br />• Attendant provides a warm and sincere greeting <br />Attendant uses guest's name at least once prior to closing <br />Attendant exhibits a sincere desire and compliance to all guest requests <br />Attendant anticipates guest's needs or provides a personalized recommendation <br />• Attendant provides a suggestion as to tray /table placement <br />Attendant is conversant during set -up and delivery <br />• Attendant reviews guest order <br />• Attendant prepares table set up and removes food covers, with guest permission <br />• Food presentation and quality of ingredients reflects an upscale experience <br />• All appropriate dishware and linens are of an upscale quality <br />• All food is served at the proper temperature (hot food hot and cold food cold) <br />• All food is prepared as ordered <br />There is additional evidence of personalized services <br />• Attendant offers to pour beverage <br />• Attendant provides written or verbal direction for table /tray removal <br />Attendant is efficient yet unhurried and sensitive to the manner of the guest <br />• Attendant provides a warm and sincere closing <br />Attendant addresses guest by name during closing <br />• The guest feels well served <br />• Prompt (within 15 minutes) removal of trays /tables, upon request <br />Bell Services (Check Out) ; <br />4D <br />• Service number is answered within three rings <br />• Operator provides a warm and sincere greeting <br />Operator uses guest's name at least once prior to closing <br />Operator exhibits a sincere desire and compliance to all guest requests <br />Operator anticipates guest's needs or offers a personalized recommendation <br />• Operator offers to retrieve car or arrange other transportation <br />Operator is efficient yet unhurried and sensitive to the manner of the guest <br />• Operator provides a warm and sincere closing <br />Operator addresses guest by name during closing <br />• The guest feels well served <br />X I Bell start arrives promptly; If not within five minutes, guest is notified of delay at time of request <br />X I Bell staff provides a warm and sincere greeting <br />c i <br />