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Bell staff uses guest's name at least once prior to closing <br />Bell staff exhibits a sincere desire and compliance to all guest requests <br />Bell staff anticipates guest's needs or offers a personalized recommendatic <br />X Bell staff inquires about guest's stay <br />Bell staff is appropriately conversant with guest while providing assistance <br />Bell staff is efficient yet unhurried and sensitive to the manner of the gues <br />X Bell staff provides a warm and sincere closing <br />Bell staff addresses guest by name during closing <br />X The guest feels well served <br />9. Check Out Services <br />4D <br />X Express check out services are available 24/7 <br />X Attendant provides a warm and sincere greeting; recognizes guest appropriately <br />Attendant addresses guest by name during initial greeting, and as appropriate thereafter <br />Staff associate acknowledges guests (with a warm and welcoming greeting) guests waiting in line <br />X Attendant inquires about guest stay <br />Attendant exhibits a sincere desire and compliance to all guest requests <br />Attendant provides a copy of bill for review in guest's hand <br />X Attendant confirms payment method <br />Attendant places check out folio into the guest's hand <br />Attendant expresses a warm and sincere thank you for staying at the property <br />Attendant sincerely encourages guest to return <br />Attendant anticipates guest's needs or offers a personalized recommendation <br />Attendant is efficient yet unhurried and sensitive to the manner of the guest <br />X Attendant provides a warm and sincere closing <br />Attendant addresses guest by name during closing <br />X The guest feels well served <br />10. Departure Services <br />4113 <br />Guest's vehicle Is waiting or comfortable accommodations are provided <br />X Guest does not wait more than five minutes for pre- arranged transportation <br />X Attendant provides a warm and sincere greeting <br />Attendant uses guest's name at least once prior to closing <br />Attendant anticipates guest's needs or offers a personalized recommendatior <br />Attendant is conversant pertaining to the guest's stay <br />Attendant reviews all of guest's belongings and their placement in vehicle <br />X Attendant opens and closes door for guest(s) <br />Attendant is efficient yet unhurried and sensitive to the manner of the guest <br />X Attendant provides a warm and sincere closing <br />Attendant addresses guest by name during closing <br />X The guest feels well served <br />55AI44 <br />