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APPENDIX B - SAMPLE SIMULATION PLAN <br />City of Santa Ana - enQuesta Upgrade Statement of Work <br />Page 27 of 32 Proprietary and Confidential to Systems & Software, Inc. 2/16/2016 <br />Document subject to the California Public Records Act <br />SsCe en <br />Department <br />Bey Tested <br />Pass!Fall <br />Comments <br />Resource <br />Billing <br />today <br />7m.nuite.s <br />2 <br />CB -1 -10.1 ACU file from Billing. <br />Billing <br />Wednesday <br />2 <br />WA- 1- 5- 1- WA- 1.5 -0- Updates ABIII <br />1.4 <br />Adjustments <br />Billing <br />Wednesday <br />Fund Transfer - move credit <br />balance from one application to <br />2 <br />WA- 1 - 6, Steps 1 -3 Penalties applied, <br />the other <br />daily update run on previous day. <br />Billing <br />Wednesday <br />Run Estimate Routine, Pre BIII <br />Edit, No Read, Duplicate Read <br />2 <br />report <br />Billing <br />Wednesday <br />Penalties Run Sheet <br />2 <br />WA- 4- 1,Slepsl-3. Makesurecrsh <br />has been updated from promous day. <br />Billing <br />Wednesday <br />2 <br />WA- 454 •WA- 154 - Updates ABill <br />ABill Runsheet menu items 1 -4 <br />Adjustments <br />Billing <br />Wednesday <br />Pre Bill Edit, No Read, Duplicate <br />2 <br />Bill -1 - 2 thou 4 <br />Read reports <br />HH Upload has been run <br />Billing <br />Wednesday <br />Work Order Preupdate Report - fix <br />trials - template options <br />2 <br />WO -5 <br />Billing <br />Wednesday <br />WO -6 Faulk fixed, non fatals renewed. <br />Work Order Update <br />2 <br />Work orders are put In to history and <br />cannot he modified. <br />Billing <br />Wednesday <br />Cycles or Finals Locked <br />2 <br />CYC Reading edit & final edit complete <br />Billing <br />Wednesday <br />BILL - 2 Daily update run, prior days work <br />Billing Calculation - Cycle plus <br />orders updated, penalties applied, fund <br />Finals <br />transfer transfer complete, cycles locked/finals <br />locked <br />Billing <br />Wednesday <br />Bill Reports - Cycles plus Finals <br />2 <br />BILL - 3, Reports 1-7, Hill cold needs to <br />be mn <br />BIIIIng <br />Wednesday <br />Bill Print - Cycles plus Finals <br />2 <br />BILL -3 -10 -1, Bill calc needs to be run <br />Billing <br />Wednesday <br />Bill Print - Send File to Kubra <br />2 <br />After Bill arm file has been created <br />Billing <br />Wednesday <br />Billing Update - Cycles plus <br />2 <br />BILL -4- I BILL PRINT COMPLETE& <br />Finals <br />JOURNALS REVIEWED <br />Billing <br />Wednesday <br />ACU file Creation(ACH) <br />2 <br />BILL -4 -3 <br />Billing <br />Wednesday <br />Unlock Billed Cycles & Finals <br />2 <br />CYC Billing Updated <br />BIIIIng <br />Wednesday <br />Customer Service <br />IVR Notice <br />2 <br />CI -7 -5- 1(payments pending taken <br />into consideration) <br />Customer SerJ,ce <br />Thursday <br />Promise to Pay Break Routine <br />2 <br />Cl -7 -3 - 5 All payments pending in <br />system are taken into account <br />Customer SeNce <br />Thursday <br />Installment Break Routine <br />2 <br />CI -7- 3. 3 All payments pending In <br />system are taken into account <br />Customer Servca <br />Thursday <br />City of Santa Ana - enQuesta Upgrade Statement of Work <br />Page 27 of 32 Proprietary and Confidential to Systems & Software, Inc. 2/16/2016 <br />Document subject to the California Public Records Act <br />