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INTRODUCTION <br />Background <br />The City of Santa Ana and Systems & Software, Inc. (S &S) have agreed to engage in the upgrade <br />of the existing enQuesta Customer Information System (CIS) and ancillary modules. Under this <br />arrangement, the City of Santa Ana will upgrade from their currently installed release of enQuesta <br />3e to enQuesta 4.5. <br />With this upgrade, the City of Santa Ana will be moving to a leading edge Customer Information <br />System (CIS) platform that will act as a springboard for current and future customer service <br />enhancements that the City of Santa Ana will look to be rolling out. In addition, enQuesta 4.5 is <br />fully compatible with any AMI "Smart Grid" meter system initiatives that are coming to the City. <br />The City's continued enQuesta investment is a sound investment for delivering the functional and <br />technical benefits that the City is looking for. <br />From this point forward, the City of Santa Ana shall be referred to as `the Customer' and Systems <br />& Software shall be referred to as `S &S'. <br />All future references to enQuesta shall specifically refer to enQuesta v4.5 unless otherwise <br />specified. All future references to the enQuesta Reporting Portal, WebConnect and other ancillary <br />modules shall specifically refer to the enQuesta 4.5 version unless otherwise specified. <br />Objectives <br />• Establish the Customer on the standard version of enQuesta 4 (Version 4.5). <br />• Implement the new features that have been identified within this statement of work. <br />• Assist the Customer in upgrading to the most current versions of Database 12c, Operating <br />System and Middleware. <br />• Identify areas for process improvement and make best practice recommendations within <br />the scope identified in this statement of work. <br />• Upgrade S &S' next generation reporting solution, the enQuesta Reporting Portal, to the <br />current version utilizing Cognos BI 10.2. <br />City of Santa Ana - enQuesta Upgrade Statement of Work <br />Page 4 of 32 Proprietary and Confidential to Systems & Software, Inc. 2/16/2016 <br />Document subject to the California Public Records Act <br />