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Performance Monitoring <br />Depository Services <br />Cash and Vault Services Overall <br />JPMorgan Chase Critical Ouality Measures <br />Previous <br />Previous Three <br />Years <br />YTD 2009 <br />Months <br />Pull Year <br />Cash Depository Measures <br />_ <br />Deposit Verification Accuracy" <br />2008: 0.0965 <br />_ <br />0.0770 <br />Nou 09: 0.045 <br />(Commercial Deposit Error Rate)* <br />2007: 0.1554 <br />Oct 09: 0.072 <br />Definition: Measures number of errors in the <br />2006: 0.0527 <br />Sept 09: 0.065 <br />handling of coin and currency deposits including <br />failure to deposit funds into the correct account, <br />miscount of number of bills which results in crediting <br />the account for an incorrect dollar amount, or failure <br />to follow agreed upon procedures in notifying <br />customers of cash discrepancies <br />-- Performance MAP +: 0.0680 Errors /1,000 <br />-- Performance Target: 0.0670 Errors/1,000 <br />Deposit Credit Timeliness <br />2008: 99.985 °1° <br />99.99 °1° <br />Nov 09: 100% <br />Definition: Measures percent of deposits received <br />2007: 99.979% <br />Oct 09: 100% <br />prior to cut -off that are credited to the customer's <br />2006:99.992% <br />Sept 09: 100% <br />account on same -day basis <br />-- Performance MAP +: 99.98% <br />-- PL fortna,nce Target: 99,98% <br />___ <br />Deposit Verification Timeliness <br />2008: 99.993% <br />t00% <br />Nov 09 700 °b� <br />Definition: Measures percent of deposits receiving <br />2007: 99.947!° <br />Oct 09: 100% <br />provisional credit that are verified within 48 hours of <br />2006: 99.999% <br />Sept 09: 100% <br />receipt <br />-- Performance MAP +: 99.92% <br />-- Performance Target: 99.93% <br />Cash Disbursing Measures <br />2008: 0.0618 <br />0.0763 <br />Nov 09: 0.1201 <br />Cash Order Error Rate per 1,000` <br />2007: 0.0770 <br />Oct 09: 0.0471 <br />Definition: Measures number of errors in filling <br />2006: 0.0704 <br />Sept 09: 0.1145 <br />orders for strapped currency and/or wrapped coin to <br />include incorrect denominations and strap count <br />errors <br />-- Performance MAP +: 0.2530 Errors/1,000 <br />-- Performance Target: 0,2500 Errors /1,000 <br />Cash Order Timeliness <br />2008: 99.997% <br />_ <br />Definition: Measures percent of coin and currency <br />2007: 99.997% <br />Oct 09: 100% <br />order requests received prior to a stated cut -off that <br />2006: 99.999% <br />Sept 09:.100% <br />are released to the customers' carriers at the <br />scheduled time <br />-- Performance MAP +: 99.97% <br />-- Performance Target: 99.97% <br />`QAI Standard Quality Indicator T <br />���--- <br />- --- ^ <br />+- Minimum Acco table Pedorrttanee- <br />VauftQualit My etacsOverail12108109 <br />