J.P. MORGAN CHASE BANK, N.A. 1A - 2015

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Wires Domestic Wire Transfer Services Global Ciearin JPMorgan Chase Critical Quality Measures Previous Previous Three Years YTO 2009 Months Ftrll Year) W ire Transfer Accuracy 2008: 23.24 Oct09: 0.011 _ Definition: Measures errors in the processing of 2007: 0.17 Sep09: 0.007 domestic wires that negatively impact incoming, 2006: 0.30 Aug09: 0.029 outgoing or internal transfsr payments for customers -- Performance MAP +: 6.0 Errors /10,000 -- Performance forget: 4.0 Errors /10,000 Same -Day Notification Timeliness 2008: 44.450/ _ Oct09: 11.11% Definition: Measures percent of wires received prior 2007: 69.58% Sep09: 13.77% to ad -off receiving same day notification through 2006:81,23% Aug09: 16.02% Information Reporting Platforms -- Performance MAP +: 95,0,0 -- Performance Target: 97.0% Wire Entry Speed of Answer 2008: 22.44 sec. Oct09: 9 Secs Definition: Measures Accessibility of Wire Transfers 2007: 16.25. sec. Sep09: 21 Secs Personnel based on speed of call pickup 2006: 38.67 see. Aug09: 20 Secs -• Performance MAP +: 40 Seconds (sec.) -- Performance Target: 20 Seconds sec. Wire Entry Average Abandon Call Rate 2008: 2.45% _ Oct09: 1.24% Definition: Measures the percent of incoming calls to 2007: 2.47% Sep09: 2.52% the Wire Entry that are abandoned prior to call 2006: 3.24% Aug09: 2.62% pickup -- Performance MAP +:.4.0% -- Performance Tar et 3.0% Straight - Through Processing Rate 2008: 97.10% _ Oct09: 97.08% Definition: Measures the percent of items processed 2007:96Y9% Sep09: 97.11% straight through the system, i.e., less total repair Aug09: 97.02% volume -- Performance Target: 97.50% +MinHnum Acce rtable Performance _ DarnWireQualityMatrlcs — Overall t D/t Dl09 �_ - --