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CONFIDENTIAL <br />Wide -scale Staff Disruption (including Pandemic Preparedness) <br />Based on the World Health Organization's pandemic model, J.P. Morgan has prepared a <br />process for creating layers of defense to prevent virus transmission and a work - around for <br />the possibility of mass employee absenteeism. Our plans not only address a pandemic <br />situation but would serve us for other wide -scale staff disruptions. Planning incorporates <br />preparedness and expertise from all areas of the firm. Consideration has been given to the <br />unavailability of the workforce or closing of locations over extended periods of time. J.P. <br />Morgan will exercise commercially reasonable efforts to ensure that the firm will meet its <br />obligations to you and to all of pun customers. <br />Contact Information <br />For further information on the J.P. Morgan Business Resiliency program, please contact: <br />Maureen Gilch <br />Vice President <br />TSS Information Risk Manager <br />Telephone: 302.634.1496 <br />E- mail _TSS Client Response Support <br />J PMorCra:n <br />