LIFESIGNS, INC. 1 - 2002 - Laserfiche WebLink

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Grievance Procedures Suggestions for improving LIFESIGNS are always welcome. At some time during the contractual relationship, the CUSTOMER may have a complaint, suggestion or question regarding LIFESIGNS Policies and Procedures or services. Good -faith complaints, questions and suggestions are also of concern to LIFESIGNS. Please use the following guidelines when addressing concerns: Within a week of the occurrence, please inform the Director of LIFESIGNS who will then investigate and attempt to provide a solution or explanation. If the complaint is regarding the Director, the CUSTOMER has the right to bring the situation to the attention of the Deputy Director of the Greater Los Angeles Council on Deafness, Inc. (Parent organization). 2. CUSTOMER may also state the concern in writing and present it to the Director of LIFESIGNS. In order to resolve an issue through grievance procedures, a written statement must contain the following: • Provide a specific complaint, suggestion or question • Describe what took place • Furnish date /s of incidents. Include names and title of individuals who are part of the grievance, suggestion or question. • Include all supporting documentation • State a resolution or suggestion on an action to bring resolution • Avoid assumptions, use facts. Termination of Services This agreement shall commence on July 1, 2001 and shall continue in effect for one (1) year, automatically renewing at each anniversary date for an additional one (1) year period unless terminated by either party by written notice of termination at least thirty (30) days prior to expiration of the then current term. Attorney's Fees and Costs If any action at law or in equity is necessary to enforce or interpret the terms of this Agreement, the prevailing party shall be entitled to reasonable attorney's fees, costs and necessary disbursements in addition to any other relief to which such party may be entitled.