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l i <br />ir- <br />ifi, <br />d <br />i <br />AN INLERFRMR REFERRAL SERVICE <br />SIGN LANGUAGE INTERPRETER SERVICE AGREEMENT <br />Specifications and Responsibilities: <br />1, Intent <br />LIFESIGNS, Inc. provides communication services to individuals, businesses and <br />organizations who are covered by Section 504 of the Rehabilitation Act, Americans with <br />Disabilities Act and similar state and federal laws requiring the provision of auxiliary <br />aids and services as necessary to ensure effective communication with deaf, hard of <br />hearing or deaf -blind persons. <br />Subject to the availability of interpreters, LIFESIGNS agrees to provide communication <br />services on request to CUSTOMER. CUSTOMER agrees to the following conditions, <br />rates and services listed below. The following conditions, rates and services apply for <br />communication services provided by LIFESIGNS on an as- needed basis. <br />2. Definitions <br />After- hours: Monday through Friday after 5:00 p.m. and before 7:30 a.m , weekends and <br />holidays. <br />Business hours: Monday through Friday, between 7:30 a.m. to 12:00 p.m, and 1:00 p.m. <br />to 5:00 p.m. excluding weekends and holidays. <br />Emergency Interpreting: Interpreting services requested by medical, mental health or <br />law enforcement with less than 24- hour notice. <br />3. Communication Services <br />Sign Language Interpreting: LIFESIGNS staff and subcontracting interpreters are <br />certified by either the National Association of the Deaf (NAD) or Registry of Interpreters <br />for the Deaf (RID). Most certificate holders have completed professional interpreter <br />training and have extensive professional interpreting experience. <br />Legal Interpreting: Legal interpreting requires specialized knowledge and rigorous <br />training of legal interpreting, settings and the language used in the legal system. <br />Team Interpreting. Interpreting demands constant mental and physical stamina, <br />therefore some assignments, particularly those that are lengthy or complex, will require <br />a team of two interpreters rotating at intervals of 20 to 30 minutes. <br />LIEE516N5, INC ADMINISTRATIVE OFFICES: 2222 LAVERNA AVENUE, Los ANGELES, CA 90041 (323) 550 -4210 TTY /V (323) 550 - 4217x. <br />SERVING Los ANCELES KERN ORANGE ' VENTURA ' SANTA BARBARA SAN LUIS 0815oo RIVERSIDE ' SAN BERNARD I- CVUNTI <br />