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SIEMENS <br />August 09, 2016 <br />City of Santa Ana <br />20 Civic Center Plaza (M-30) <br />P.O. Box 1988 <br />Santa Ana, California 92702-1988 <br />Michael Dietsch <br />Enterprise Account Executive <br />Southern California <br />Reference: City of Santa Ana Security and Surveillance Maintenance Services <br />Agreement (June 1, 2016 through May 31, 2017) <br />Services Statement of o <br />1. Siemens shall provide the extension of its Maintenance, Monitoring, Repair and Support <br />Services (Siemens Service Program), at the City of Santa Ana, ,per this scope of services <br />document. <br />2. Term shall commence on August 1, 2016 and expire on July 31, 2017 and include systems at the <br />following locations (but not limited to): <br />a. Santa Ana City Hall, 20 Civic Center Plaza <br />K Ronald Reagan Federal Courthouse Building, 411 West 4th Street <br />c. Santa Ana Police Department, 60 Civic Center Plaza <br />d. Santa Ana Library, 26 Civic Center Plaza' <br />e. Santa Ana Civic Center Area, including street lights (7) <br />f. Orange County Courthouse 751 W. Santa'AAna Boulevard <br />g. Robert Thomas Building, 10 Civic Center Plaza <br />h. Everest College, 500 W Santa Ana Blvd <br />L State Building, 605.Santa Ana Blvd <br />j. Federal Building, ,34 Civic Center Plaza <br />3. Services agreement shall provide Software Maintenance Agreements for the following <br />applications: <br />a. Milestone XProtect Software Upgrade Program (SUP) <br />b. Sureview Immx Software Annual Support and Maintenance (ASM) <br />c. Hiperwall Software Maintenance Agreement (SMA) <br />4. Services agreement shall provide extended warranty"repair and replacement" coverage for the <br />followingsystems and components: <br />a. Milestone XProtect system <br />i. Servers (2) <br />b. Hiperwall Video Wall <br />i. Servers <br />ii. Workstations (5) <br />iii. Network switches (2) <br />iv. Monitors (10) <br />c. Sureview Immx <br />i. Server <br />SOW Page ( 1 <br />