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Santa Ana Police Department, Santa Ana Municipal Jail, Santa Ana City Hall; DIVISION 17. <br />This agreement provides for the following and it will supersede associated language within the agreement. <br />This is a full service agreement. The equipment covered is for the C -Cure 9000 System and the field devices that are <br />listed on Investment Summary 8 Special Provision pages uf this agreement, Services include: Battery Replacement and <br />Software upgrades and Software Support Agreement. Also included is replacement of the |SC Controllers in the event uf <br />card failure. EMERGENCY SERVICE CALL AND LABOR: For products specified within this provision 24.. hour /7 -day <br />Service Provided 24 hours a day, 7days a week, including holidays). This provision includes labor, travel and mileage <br />charges for repairs associated with normal equipment failures. Emergency service response time shall be provided within <br />24 hours. This provision provides labor to troubleshoot and diagnose system problems, and the labor to replace failed <br />device& Phone response to service request shall be within two hours. On -site response shall be within six hours for critical <br />system service. SimplexGrinnell will provide a site box (22W x 10H x 8 V2 D) to store spare parts to support the system. <br />The box is to be mounted on the wall in a space designated by the City of Santa Ana. In addition, SimplexGrinnell will <br />inspect the C -Cure 9V00 Access system nna quarterly basis. <br />ALL LABOR FOR SERVICES NOT COVERED UNDER THIS AGREEMENT |S SUBJECT T0 THE FOLLOWING: $188,6O <br />per hour for on -site technical support. Overtime multiplier 1,6, Sundays & Holidays: double 4ime, <br />Emergency rail response subject to a three ( 3) hour minimum charge. Service rates are charged Portal to Portal. <br />Service rates are valid for one year from the date of full execution of this agreement, at which time, if necessary they <br />will be changed to reflect current labor rates. Exclusions: Wiring, paint & patch, Making repairs or replacements necessitated <br />by reason of negligence or misuse, vandalism, power failure, current fluctuation, failure due to non- Company installation, <br />lighting, electrical storm, or other severe weather, water, accident, fire, acts of God or any other cause external to the <br />covered system, Security guard service, The City of Santa Ana and the Santa Ana Police Department will provide a list of <br />contacts authorized So request normal service and /or critical service. <br />AGREEMENT TERMS: This agreement |s for 1year. Should Santa Ana Police Departement choose to renew they will <br />be able to renew for up to 2 accitional years at the same rate. <br />8ev0o1VosNo(Rov12/co/0) Page 3nr8 «»20nvSmple*GrinnwLP. All rights reserved <br />