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keyword categorizations <br />enabled <br />• Establish user permissions, Integrate with <br />Fully configured Cherwell ITSM system to <br />Active Directory. Set -up groups, users & roles <br />meet the City's requirements <br />• Enable OOTB metrics, reports and <br />procedures are available /ready to support <br />dashboards <br />UAT activities <br />• Configure Cherwell functionality to meet the <br />Develop Cherwell ITSM System UAT <br />City's specified requirements including the <br />strategy, use cases, operational readiness <br />deployment of mApps for project tracking and <br />test plan <br />customer surveys <br />• Prepare and document training materials for <br />• Training materials developed and delivered <br />Cherwell Orchestration <br />K'ey Activity, ';, . <br />Outo4mes /Deliverables;._ <br />• Format, cleanse & import data from existing <br />• Data from existing service desk tool imported <br />service desk applications <br />and cleansed <br />• Implement categorizations, prioritizations, <br />• Cherwell categorizations, prioritizations, SLAB, <br />SLAs, approval rules and notifications <br />approval rules and notifications implemented <br />• Complete integrations to SCCM, Goverlan, <br />• Integrations to SCCM, Goverlan, MS <br />MS Exchange, and Solarwinds <br />Exchange, and Solarwinds completed <br />User Adge tahbe & Testih <br />Key /kctiyit" .' <br />Outcomes /Deliverables <br />Confirm Cherwell test environment and <br />• Cherwell test environment and supporting <br />supporting ITSM process operating <br />ITSM process operating procedures are <br />procedures are available /ready to support <br />available /ready to support UAT activities <br />UAT activities <br />confirmed <br />Develop Cherwell ITSM System UAT <br />• Cherwell ITSM System UAT strategy, use <br />strategy, use cases, operational readiness <br />cases, operational readiness test plan <br />test plan <br />developed <br />• Prepare and document training materials for <br />• Training materials developed and delivered <br />the Service Desk and IT resolvers <br />• Training and communication materials for IT <br />• Prepare and document training and <br />customers documented <br />communication materials for IT customers <br />• "Train the trainer" workshops delivered to UAT <br />• Deliver "train the trainer" workshops to City's <br />participants and designated IT training <br />UAT participants and designated IT training <br />personnel <br />personnel <br />• UAT test plans executed, defects logged, <br />• Support the City's personnel in executing and. <br />classified & resolved <br />validating UAT for Service Desk, IT users and <br />• Cutover strategy and plan developed <br />IT customers <br />• Cutover of the Cherwell ITSM System <br />• Provide detailed defect reports during the <br />completed <br />testing periods & resolution plan <br />• Documentation, technical information & <br />• Perform corrective actions based on UAT <br />configurations turned over to City of Santa <br />results (discrepancies, failures and open <br />Ana <br />issues) <br />• Develop strategy and plan of production <br />cutover and timing; parallel processing or <br />point in time cutover <br />• Execute cutover plan <br />• Turnover documentation, technical <br />information, configurations to City of Santa <br />Ana resources <br />Nkip> Migration Technologies, Inc. Coovright © 2016, all riphis reserved Page 19 of 29 <br />25A -37 <br />