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Early Life Support <br />Key Activity <br />outcomes /Deliverables <br />• Provide post implementation support for <br />• Post implementation support delivered <br />process refinements, DBA performance <br />• Post - implementation review completed and <br />guidance, resolve minor issues <br />findings documented <br />• Complete post- implementation review, <br />Cherwell Strategy &Desrgn r <br />document findings, future process and ITSM <br />Mac Sandridge <br />—system improvement recommendations <br />240 <br />Estimated Timeline and Fee Schedule <br />4rolect Startup <br />Role <br />Estimated <br />Hours <br />Billing <br />Rate <br />Jim Flores <br />Service & Process Design <br />144 <br />125 <br />Dave Howard <br />Principal Architect/Pro'ect Manager <br />Cherwell Strategy &Desrgn r <br />165 <br />Mac Sandridge <br />Cherwell Certified Solutions Engineer <br />240 <br />Service &Process Build <br />Total <br />904 <br />.Cherwell BuIld - <br />Orchestrate <br />Oserppcep6me &Testing <br />- <br />EadyWe Support <br />Bjllablekwrs by Meek 8 &'. 91 <br />,R.' 72 "64 <br />6S .58 64 64 64 <br />64 64 64 <br />$¢4, <br />Billable Hours by Month <br />323 <br />261 <br />320 <br />9illahlefeeshyMOnth <br />$$nE952.8$ I <br />$44,40465 <br />$54442.48 <br />$153;W0! <br />Travel Expenses $300 $3800 <br />.$300 $300 $300 <br />$300 $1800 $300 $300 $300 <br />$300 $300. $300 <br />$6,900 <br />MiTECH will provide expert resources in ITSM process management, operating concepts and <br />Cherwell ITSM System implementation. The average number of resources to complete the <br />engagement will be 2.5 full time equivalents. <br />Resource <br />Role <br />Estimated <br />Hours <br />Billing <br />Rate <br />Jim Flores <br />Principal Agent/Principal Architect <br />144 <br />125 <br />Dave Howard <br />Principal Architect/Pro'ect Manager <br />520 <br />165 <br />Mac Sandridge <br />Cherwell Certified Solutions Engineer <br />240 <br />165 <br />Total <br />904 <br />*Calculated average billing run rate is $170.13 per hour <br />Biographies of MiTECH resources are in Attachment A. <br />"�> Migration Technologies, Inc. Copyright © 2016, all rights reserved Page 20 of 29 <br />25A -38 <br />