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Cherwell ITSM System Implementation Team Organization <br />The Cherwell ITSM System Implementation Team organization will consist of both MiTF_CH's <br />resources and City resources. MUECH will bring the expertise and experience in ITSM best <br />practices and Cherwell design, configuration, and implementation. The City resources will bring <br />the needed Infrastructure technology expertise; organizational knowledge and executive direction <br />support. <br />= City Resources A = MITECH Resources <br />Team Role <br />Desorption iof Duties <br />Tih1e <br />Re u rail: <br />Executive Sponsor <br />The Executive Sponsor is a required position. Provide executive <br />2 - 4 <br />level guidance and direction. Accountable for the Cherwell ITSM <br />Hours <br />System implementation effort. Funds the effort and provides final <br />per week <br />acceptance of program deliverables and outcomes. <br />City Project <br />The City Project Director is a required position. The City Project <br />20 hours <br />Director <br />Director is responsible for overall day -to -day management and <br />per week <br />implementation of the Cherwell ITSM System. Working with the <br />Executive Sponsor ensures funding and required City staffing <br />resources are available to support the implementation scope and <br />objectives. Works with Service /Process Owners to ensure the <br />City's resources are available to support the MITECH <br />Implementation team in the development and implementation of <br />service /process requirements and deliverables. Participates in <br />the development of all program status reports /reviews and <br />deliverable walk- through(s). Working with Executive Sponsor, <br />coordinates review, approval, and signs -off all Acceptance <br />Certificates for program deliverables and outcomes. <br />M�l > Migration Technologies, Inc. Copyright © 2016, all rights reserved Page 21 of 29 <br />25A -39 <br />