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Training and Development As the dynamics of the security industry change, the need for highly educated security personnel equipped with the best training is increasing. USA provides that through SecuritySTARSs"'. S6clhtySTARS sm SecuritySTARSs" is the cornerstone of USA's mission to provide our clients with the most Safe. Secure. Friendly.® environments. An industry exclusive strategic initiative focusing on continuing education, skill development, and career advancement, SecuritySTARSs"' ensures that our Officers are the best prepared in the industry and have the knowledge and the required skills to consistently deliver superior job performance, while at the same time increasing Officer engagement and retention. We believe that our ongoing continuous learning investment in our Officers is also an investment in the City of Santa Ana. SecuritySTARSs" further ensures we will provide you with the best trained Security Officers who demonstrate skills in professional, friendly, and safe environments. SecuritySTARSs"^ also acts as a development tool which enables our Security Officers to build a reputation of excellence for themselves and to grow their careers. By focusing our attention on the careers of our Security Officers and giving them goals to achieve, SecuritySTARSs"' leads to reduced turnover and better officer retention, excellent customer service, and the highest levels of professionalism. SecuritySTARSs' provides you with the peace of mind of knowing continuously improving Security Officers are always on the job. The effort and impact Security Officers put toward their security training and sharpening their skills is recognized by the STARS we pin on their uniforms. Security Officers are awarded one to five STARS dependent upon their level of completion along their SecuritySTARS5m development path. Each level requires a combination of core training, client- specific training, demonstrated proficiency, and tenure. Our industry exclusive training, development, and recognition initiative enables our Security Officers to rapidly deploy new skills to meet new threats. There are five ascending levels of achievement with STARS awarded upon successful completion of training components, along with tenure and Supervisor recommendation. Pins denoting Officer level completion provide clients, Associates, and visitors alike the ability to immediately recognize Security Officers' professional achievements. U.S. Security Associates, Inc. 1 1 Confidential Safety and Security Services Proposal )c 7[ 25K -83