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Security Partnership Our company's priorities are: To enhance the City's safety and security program in order to meet your current and future needs Best Value for your Security Dollar: As such, we have provided our technical and pricing package to deliver to you the most value possible, while continuing to enhance your 1. Relationship focused and overall program. Our response was written to ensure you have the most accountable for our performance cost - competitive and greatest value proposal available, and that you results will be compelled to select us to be your exclusive partner. 2. Transparent operations and We recognize this is a very important decision. In order to move forward, and to gain the benefits of our proposal, we encourage you to full compliance reflect upon the total value offered by choosing USA as your security 3. Quality- driven processes and partner. We can confidently say we are positioned well, and aligned technology -based insights organizationally from top to bottom, to best meet and exceed your 4. Deep expertise and broadest - expectations. spectrum of service capabilities Holidays and Overtime All USA Officers who work on the following holidays, and any holidays designated by the client, are compensated at 1.5 times their regular hourly wage: New Year's Day; Martin Luther King Jr.'s Birthday, President's Day, Memorial Day; Independence Day; Labor Day; Veteran's Day; Thanksgiving Day; the Friday following Thanksgiving; last working day before Christmas Day; and Christmas Day. We bill at premium rates (1.5 times the regular hourly rate) for client- requested overtime with less than 24 hours' notice. We also bill at the premium rate to deploy additional Officers with less than 24 hours' notice. We can provide additional Officers at the straight time rate with enough notice to prepare schedules that do not require overtime. Billing Billing is scheduled on a weekly basis. Invoices include line -item entries for all costs, including our rates, Officer wages, overtime and all other expenses incurred. Payments are due within 45 days of the billing date. Benefits At 36 %, our turnover USA has developed a comprehensive offering of benefits and incentives to attract promising candidates and promote retention of qualified, experienced Officers. Even at rate is a mere the recruiting stages, we seek to minimize future turnover by representing our position fraction of the openings as career opportunities, with a clear path for advancement through training industry average. and development that is available only to those who meet exacting hiring criteria. We follow stringent procedures to select high- integrity candidates, thoughtfully match competencies to assignments, and then diligently instill the knowledge and skill sets for success. These retention drivers, in combination with strategically selected benefits and industry- leading incentives, strengthen our security programs with the advantages afforded by staffing continuity and longevity. We have maintained a company- wide Security Officer turnover rate of 36% or less for more than five years, compared to an industry average that exceeds 100 %, according to research by the Freedonia Group. Our benefits program is structured to provide you with maximum flexibility to balance coverage, retention, and budget concerns. U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal 25K -98