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N-2017-120 ,y io i ®� eeSaver� r. a C" -" a ; StreetSaver® Technical Support Services Agreement O This Agreement is between the Metropolitan 'transportation Commission ("MTC") and the agency or entity contracting to receive StreetSaver* technical support services (the "Services"), as specified in the signature block below ("the Subscriber"). A. ELIGIBILITY To be eligible to enter into this Agreement, Subscriber must have a valid license to the StreetSaver Software, as set forth on MTC's website (www.streetsaveronline.com). B. TECHNICAL SUPPORT SERVICES In consideration of Subscriber's payment of the fees described in Article D below and its compliance with the other terms and conditions of this Agreement, MTC agrees to provide to Subscriber the Services described below. Such Services shall be provided by a third party under contract with MTC ("MTC Contractor"). Subscriber shall check and initial the Services below: (1) ❑ Initialed: Subscriber: (a) Standard Support. i. Software Support. During normal business hours ($:00 ani. to 5:00 p.m. Pacific Time, holidays excepted) MTC Contractor shall provide Subscriber by telephone, fax number and e-mail with technical assistance regarding the Licensed Software, its functionality, database, operations, utilities and supporting documentation, subject to the limitation on liability set forth in Article G. Standard support does not include assistance with Microsoft" SQL Server database, Subscriber's GIS base map integration and third party GIS applications, database conversion, and services set forth in Article B(2). ii. Software Updates. MTC makes available to all StreetSaver` Software licensees each minor and major functional release of the StreetSaver' Software intended to replace a prior Software release that MTC makes generally available without additional charge. Maintenance releases are provided as needed in response to licensee inquiries. iii. Bug Fixes, MTC shall exercise commercially reasonable efforts to correct any reproducible malfunction of the Software reported to MTC Contractor by a StreetSaver® Software licensee that prevents the Software from performing in accordance with the operating specifications described in the then cut -rent documentation. (2) Q Initialed: Subscriber: } (a) Custom Support. MTC shall provide Subscribers with Services tailored to Subscriber's needs. Scope of work may include database conversion and audit, asset management implementation, data collection, performing investment analysis, on-site software training and presentation; developing performance curves, custom programming, and other Services as specified by Subscriber.