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* Regularly evaluate ways to improve the referral process, including the use of customer satisfaction surveys; C€iminit to robust and ongoing communication required for an effective referral process, and + Commit to actively follow up on the results of referrals and assuring that .partner resources are being leveraged at an optimal level; ' CCESSIBILITY Accessibility to the services provided by the AICCs and all Partner agencies is essential to meeting the requirements and goals of the local AICC network. ,rob seekers and businesses must be able to access all information relevant to them via visits to physical locations as welt as in virtual spaces, regardless of .gender, age, race, religion, national origin, disability, veteran's status, m an the basis of ariy'Sther olas ifieatiottprotected miller state or federalTaw. .____._ ._..._.. NON-DISCRIMINATION ATION AND EQUAL OPPORTUNITY All Parties to this MOO eortify that they prohibit, and will continue to prohibit, discrimination, and they certify that no person, otherwise qualified, is denied employment, services, or other benefits on the basis of. (i) political or religious opinion or affiliation, marital status, sexual orientation, gender, gender identification and/or expression, race, color, creed, or national origin, (ii) sex or age, except when age or sex constitutes a bona fide occupational qualification, or (iii) the physical or mental disability of qualified individual with a disability. The Parties specifically agree that they will comply with Section 188 of the WIOA Nondiscrimination and Equal Opportunity Regulations (29 OFIt Fait I8; l roil 12u1e 17ecenober , 2016), the Americans with: Disabilities Act (42 U.S.C. 12101 et seq), the Non-traditional Employment for Women Act of 1991, titles Vl and Vll of the Civil Rights of 1964, as amended, Section 514 of the Rehabilitation Act of 1973, as amended; the Age i?iseriminatian Act of 1967; as amended, title IX of the Education Amendments of 19721 as amended, and with all applicable requirements imposed by or pursuant to regulations implementing thosee laws, including but not limited to 29 CFR Part 37 and 38. GRIEVANCES AND COMPLAINTS PROCEDURE The AICC partner agrees to establish and maintain a procedure for grievance and complaints as outlined in WIOA. The process for handling grievances and complaints is applicable to custarners- and partners, These procedures will allow the customer or entity filing the complaint to exhaust every administrative level in receiving a fair and complete hearing and resolution of their grievance. The partner further, agrees to communicate openly and directly to resolve any problems or disputes related to the provision of services in a cooperative Manner and at the lowest level of intervention possible. All partners agree to inform each other immediately when a customer violates an established policy that would require them to be banned from the center or involves police authorities. AMERICAN'S WITH DISABILITIES ACT AND AMENDMENTS COMPLIANCE The AICC partner agrees to ensure that the policies and procedures as well as the programs and services provided at the ADCC are in compliance with the Americans with Disabilities Act and its amendments, Additionally; partners agree to frilly comply with the provisions of W10A, Title 8 25C-12