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Inmate <br />Grievance <br />Grievances are <br />scanned directly into <br />TechCare's — <br />Grievance Tracldng <br />Module <br />scanned <br />Categorized <br />in <br />a h are <br />you/ independera heehbmm choice. <br />Daily, an RN reviews and <br />investigates grievances. <br />Category Category 11 Category IIl Ca[egaryN Ca[egoryV CategoryVI CategorvVlI <br />Healthcare <br />�ss e s Routine <br />Issues Issues <br />Immediately by Action Taken, if Appropriate <br />xopriate Personnel <br />Action Taken I Written Response Provided to <br />Inmate and Entered Into <br />Proactive Care Mlodel Written Response Provided <br />GrievanceTracking Module to Inmate and Entered Into <br />Communication: TechCareT" <br />4 TechCareT" generates daily grievance <br />response information for <br />correctional staff <br />TechCare TM emails daily grievance <br />report to Corporate <br />4 Operations staff and legal <br />department review the report. for <br />process improvement opportunities <br />Inmate Medical Services <br />City of Santa Ana <br />25F-72 <br />RFP No. 17-051 <br />73 <br />StatiConduct <br />elCess <br />Delay: <br />to <br />to Care <br />Dental Care <br />Medical Care <br />Fee Issue <br />Mental <br />Duplicate <br />Healthcare <br />Grievance <br />�ss e s Routine <br />Issues Issues <br />Immediately by Action Taken, if Appropriate <br />xopriate Personnel <br />Action Taken I Written Response Provided to <br />Inmate and Entered Into <br />Proactive Care Mlodel Written Response Provided <br />GrievanceTracking Module to Inmate and Entered Into <br />Communication: TechCareT" <br />4 TechCareT" generates daily grievance <br />response information for <br />correctional staff <br />TechCare TM emails daily grievance <br />report to Corporate <br />4 Operations staff and legal <br />department review the report. for <br />process improvement opportunities <br />Inmate Medical Services <br />City of Santa Ana <br />25F-72 <br />RFP No. 17-051 <br />73 <br />