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understand), to facilitate a clear understanding between the Police Administrative <br />Manager and designee. The Agreement Administrator, or designee, shall be <br />available via cell phone during the Proposer's normal business hours. The Proposer <br />shall provide an emergency telephone number that will be answered 24 hours a day, <br />365 days a year. <br />The Santa Ana Police Administrative Manager or designee shall have authority to <br />direct the Proposer's performance in matters relating to policy, information and <br />procedural requirements. The Police Administrative Manager shall also monitor the <br />Agreement and the performance of the Proposer. The Proposer's Agreement <br />Administrator shall be responsible for management and coordination of the <br />agreement and shall act as the administrative point of contact with the City. <br />4.2 Maintenance Requirements: The cleaning of all facility areas, furnishings, fixtures <br />and equipment covered by this RFP shall be performed in a safe, complete, and <br />scheduled manner for which each item and surface was designed. The work shall <br />include preventive and corrective maintenance, cleaning, inspection, and notification, <br />All services shall be performed in a manner that is minimally disruptive to normal <br />facility operations. The Police Administrative Manager or designee shall approve any <br />shutdown of areas or systems for maintenance in advance. <br />The City reserves the right to seek services from other resources if the Proposer does <br />not respond in the time frames described in the RFP to meet any maintenance work <br />needed. The cost of such alternate services shall be deducted from the City's <br />payment to the Proposer. <br />4.3 Work Priorities: In performing the work, the Proposer shall consider in priority order, <br />the following items: <br />1. Occupant safety, which is the safety of staff, visitors, inmates, and other <br />persons at the site. <br />2, Maintenance to be performed in a high quality manner to provide a clean <br />and healthy workplace all the time. Proposer's furnished equipment shall <br />be in good working condition at all times. Proposer's furnished cleaning <br />chemicals, supplies, carts, and equipment shall be on -hand at all times to <br />meet the needs of the cleaning staff and must be approved by the Police <br />Administrative Manager or designee, and must be quality commercial <br />brands. <br />4.4 General Security Requirements: The Proposer shall furnish identifiable uniforms and <br />employee identification cards for their employees. Employees are required to wear <br />uniforms and I.D. (see 4.5, 7), in plain view whenever working on -site. The Proposer, <br />upon request by the Police Administrative Manager, shall remove from the premises <br />employees who, In the opinion of the Police Department, have exhibited improper <br />conduct or are not performing the work assigned. Employees shall be required to <br />have a criminal record check and be approved by the Police Department's Personnel <br />Division prior to working on -site. This also includes any "on call staff' used by the <br />Proposer. <br />4.5 Specific Security Requirements: Personnel employed by the Contractor shall be <br />competent, trustworthy and properly trained for the work requirements. The <br />Contractor and employees shall be required to comply with all applicable regulations <br />of the City, as directed, and full cooperation shall be expected and required at all <br />times. The following security requirements shall be in effect at all times. Failure to <br />abide by any of these items by any employee may result in removal from the facility <br />and or criminal charges. <br />Page114 <br />PD Janitorial Services RFP 17-022 <br />