25A - AGMT - COMPREHENSIVE REPORT OF PROP 218 FEES

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NICOLE KISSAM Project Director, CAP & Fee RESUME HIGHLIGHTS Over 15 years of experience in public sector consulting, city government, marketing and public relations Expertise in financial and management consulting Specialized in cost allocation plan, user fee and rate studies for California agencies EDUCATION Bachelor of Science, Business Administration, California Polytechnic State University, San Luis Obispo PROFESSIONAL AFFILIATIONS • Association of California Water Agencies (ACWA) . American Public Works Association (APWA) • California Society of Municipal Finance Officers (CSMFO) SPEAKING ENGAGEMENTS M1 `T really appreciate all of the extra timeyou spent educating me (and my staff) on the basis for the rates. It was extremely valuable and gives me the detail / need to explain and justify any Increases. Thanks again for everything. It was a pleasure working with yowl" CHAD DAVISSON WASTEWATER MANAGER CHY OF RICHMOND [Nicole I(Issam served as the Project Manager on various financial analyses for the Cny.1 Revenue Remedies, Pre -Conference Workshop, CSMFO 2013 Verdict on User Fees, Panel on User Fees, CSMFO 2013 Strategies for Managing Your Building Department's Budget, CBOAC, 2011 BIOGRAPHY Nicole Kissam is Director of Financial Consulting for NBS. She has over 15 years total work experience in public sector consulting, city government, marketing, and public relations. Nicole has been a financial and management consultant to local government for the majority of her career, specializing in cost allocation plans, and user fee and rate studies for California agencies. She also spent several years performing management audits to improve the operational efficiency of various municipal services, including wastewater, community development, public works, recreation and human resources. She has supported, developed, and directed financial services consulting practices for three private consulting firms offering similar services to those proposed to be completed by NBS in this document. Ms. Kissam has participated in, managed, and completed more than 100 separate consulting engagements throughout her career, from small jurisdictions with less than 10,000 population, to large jurisdictions such as the City/County of San Francisco's Building Inspection Department, and City of Los Angeles' Planning and Fire Departments. C) N BS City of Santa Ana P P g P RFP No. 17-081 Com rehensive Pro osition 218 Fees and Charges Compliance Assessment 37 25A-53