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AhEfi are, <br />youNndepwdenf heahhw,. choice. <br />Provide first aid and treat injuries. Apply, monitor and remove sutures. <br />vi. Provide weekly dental clinics. <br />vii. Provide biweekly psych clinics. <br />vill. Provide four (4) hours of annual jail staff training related to issues of infectious <br />diseases, including universal precautions and proper training for cleanup and <br />disposal of bio-hazardous materials. Training will be subject to approval by the Jail <br />Administrator or designee. <br />ix. Maintain detailed, accurate and confidential medical records, logs and files in <br />accordance with California Department of Corrections and Rehabilitations, Title 15 <br />and all other relevant regulatory requirements. <br />X. Review and approve jail medical policies and procedures. <br />xi. Timely and accurate reports to the Jail Administrator. <br />Al. Approval of off -site medical care by responsible contracting agency of the <br />inmate/detainee. <br />DECENTRALIZED SICK CALL <br />NaphCare will continue to operate a decentralized sick <br />call schedule for the SAJ. Our EHR system makes this <br />possible since nurses have access to all inmate medical <br />records via a laptop. This type of model allows nursing <br />personnel to provide care in the modules occupied by the <br />patients, which reduces inmate movement and increases <br />the amount of time allowed for sick call to occur. <br />Another advantage is that nursing personnel can address <br />routine sick call needs, such as a headache, immediately <br />on the floor. Our clinicians essentially take the clinic to <br />our patients on a daily basis. <br />Proactive Care <br />NophCore's sick call procedures <br />ensure proactive action to prevent a <br />delay in care. <br />With the implementation of <br />NophCare's sick call protocol, patient <br />sick call wait time decreased from an <br />average period of 14 days to <br />Access to care is a top priority for us, so we take extensive same -day or next -day service. <br />steps to ensure that inmates are seen in a timely manner <br />and that sick call days are prioritized by the severity of <br />need. All inmates have a daily opportunity to request <br />healthcare through our sick call system, which gives inmates unimpeded access to healthcare <br />services. Our nursing personnel collect, triage, and respond to all inmate requests daily. For inmates <br />who do not have access to the sick call boxes, alternative arrangements are made forfiling sick call <br />requests. The frequency of sick call is consistent with NCCHC standards and the facility schedules, and <br />we provide appropriate time for sick call at the correctional facility. <br />Timeliness of the response to sick call requests is an important indicator of quality of care and <br />NaphCare meets NCCHC standards for sick call response times. Sick call services, in compliance with <br />NCCHC standards, are provided at sufficient levels to allow the healthcare staff to give same -day <br />response to urgent inmate requests for healthcare services. Nursing sick call is conducted seven days a <br />week, and physician sick call is conducted according to a set schedule agreed upon by NaphCare and the <br />facility. If an inmate's custody status precludes attendance at sick call, then our staff consults with <br />security staff to make access to healthcare services possible. <br />Inmate Medical Services RFP No. 17-051 <br />City of Santa Ana 31 <br />