NAPHCARE, INC. (2) - 2017 - Laserfiche WebLink

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<A � �tqre your independao hooAhcom chaim Our healthcare staff follows nursing protocols to facilitate the delivery of sick call services. The assessment protocols are appropriate for the level of skill and preparation of administering nursing personnel. Healthcare staff is trained to effectively triage the inmate's condition and implement these established protocols. If the treatment required is outside the nurse's scope of practice or the established nursing protocols, the inmate is referred to a mid -level practitioner or the on -site physician for evaluation and treatment within twenty-four (24) hours. Health services are provided in a manner that complies with state and federal privacy mandates within the scope of each facility. Triage Methods We scan all sick call requests into the TechCare® system, so the nursing staff can prioritize all requests on every shift and respond in a timely and appropriate manner. Through TechCare®, we create a sick call queue that provides a daily work log and makes the sick call process less time-consuming. The system automatically generates a list of inmates who have requested sick call, ensuring that no requests are overlooked. An inmate's multiple sick call requests are consolidated into one sick call appointment. Within this queue, all sick call requests are subdivided for disposition by the appropriate practitioner. Referrals: Requests are triaged and referred electronically to the appropriate mid -level clinical provider as necessary, which means the referral is completed immediately without the need for cumbersome paper logs. Priority sick calls supersede Routine sick call requests to efficiently maximize staff time and address the most acute needs quickly. The importance of categorizing sick call requests is to streamline the process and ensure all requests are documented and addressed. The nurse can click on an inmate's name to select it, and then click on an appointment and assign it to the appropriate category. This efficient process makes it easy to respond to requests quickly and ensures that medical staff does not fall behind in processing requests. The clear advantage of using an automated sick call system is that the sequence of the list creates a PRIORITY system based on important factors such as acuity and length of time waiting. Sick Call Quality Assurance NophCore's corporate CQI staff monitor the sick call process at the SAJ via TechCare®. They ensure that all inmate requests are documented and reviewed for urgency of need and any required intervention within 24 hours, and that sick call clinics are conducted on a timely basis by licensed medical staff in accordance with NCCHC Standard J-E-07, Nonemergency Healthcare Requests and Services. Inmate Medical Services RFP No. 17-051 City of Santa Ana 32