NAPHCARE, INC. (2) - 2017 - Laserfiche WebLink

Home Browse Search

<A e? %T m yaer mdepedeni heahhcare ch6m • Electronic calendar system • Ability to view all off -site appointments and on -site clinics • Inpatient stay status • View and print medical records for off -site appointments • Information packet for security to schedule transportation of inmates An Organized and Efficient Process Our process for off -site requests ensures seamless preparation and performance of inmate off -site care. From our central office, our expert Medical Scheduling Department organizes and executes every step of the process with the priority on full communication and cooperation for the most organized, cost- efficient, and safe results. Approved requests are sent to the Medical Scheduling Department where they schedule the appointment, noting such details as inmate insurance and special instructions. Appointments classified as urgent or routine and appointment requests are addressed and scheduled within the required time frames. The Medical Scheduling Department generates and maintains an off -site calendar of appointments that is visible to any authorized on -site personnel and security officers. Medical Schedulers at the central office communicate necessary information (date, time, location) so the correctional officers responsible for the transport are prepared for the inmate's appointment. The medical schedulers also communicate any pre -appointment needs to the correctional facility, such as food and drink requirements, medication instructions, labs needed, or any other special instructions that relate to the inmate's care. An example of our Off -site Calendar that is used to summarize off -site scheduled appointments is shown on the following page. We understand the issue of security and transportation costs and we work closely with custody to consolidate patient transfers. An Off -site Referral Form is completed for inmates who require specialty care services. This form accompanies the inmate during transport from the correctional facility to the provider for treatment. Each off -site referral results in a consultation/treatment report created by the off -site provider, which is reviewed and filed in the inmate's medical record. Responsible Follow -Up Individuals returning to the SAJ following off -site treatment encounters return with documentation of the treatment received, in the form of a discharge summary, consult follow-up or other progress note. A registered nurse evaluates all patients returning from an inpatient hospital stay prior to placement in the general population. These inmates also see an on -site provider as soon as possible to ensure appropriate orders and follow-up. In addition to the vast functionality that exists within the calendar and scheduling system, NaphCare can track and trend all cancelled appointments. Missed or cancelled appointments are often unavoidable, but they create a drain on facility resources. Our goal is to work with each client to minimize cancellations whenever possible. We record every cancelled appointment with the following information so we can track and trend the data to reduce cancellations and ensure new appointments are scheduled: Inmate Medical Services RFP No. 17-051 City of Santa Ana 79