NAPHCARE, INC. (2) - 2017 - Laserfiche WebLink

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< 4 _97 ... �cane, your independent heotthwm choice. • Inmate name, Date of Birth, Inmate Number • Original date of service • Who cancelled the appointment • Why the appointment was cancelled — inmate released from custody, refused treatment, security issues, provider cancelled, or other reasons 2. NaphCare will ensure that each off -site referral to a preferred provider results in a legible consultation/treatment report in the inmate's medical record within forty-eight (48) hours of the appointment. MEDICAL RECORDS DEPARTMENT Our Medical Records Department supports NaphCare's coordination of off -site services. On behalf of the SAJ, we obtain copies of all diagnosis, treatments, treatment plans, final medical records, discharge summaries, and other information related to the off -site referral in a very timely manner. Our Medical Records Department has direct access to many hospital's EHR systems (where they exist and appropriate access has been granted) to obtain records immediately upon completion of service which greatly adds to the continuity of care of the inmates. When the records are received, they are filed in the inmate's electronic health record in TechCare®. Appropriate personnel can view medical records and print a hard copy for each appointment or medical service provided. As a quality assurance measure, the records also stay on the site Medical Director's TechCare® 'Doctor's Queue' until they are reviewed by the ordering physician. This service greatly aids continuity of care and the ease with which services are coordinated. In addition, the timely distribution of hospital reports, discharge summaries, and consult reports ensures compliance with program review requirements. NaphCare's Medical Record Department is also available to assist our clients in securing medical records for care that is delivered in the community priorto incarceration. Determining the appropriate course of treatment inside the facility is difficult if current outside medical records are not available. NaphCare assumes the responsibility of securing these records for on -site providers so that appropriate intervention and care can be delivered quickly and efficiently. Securing outside medical records also reduces on -site healthcare costs by eliminating the need to repeat costly tests that may have been provided prior to incarceration. TechCar& stores all outside medical record information and ensures all medical records and documentation are protected. TechCare° ensures security and HIPAA compliance by utilizing industry standards of security. 3. The report will contain, at a minimum: a. Reason for consult b. Appropriate exam/lab findings c. Diagnosis d. Discharge Plan e. Follow-up Appointment (if necessary) Inmate Medical Services RFP No. 17-051 City of Santa Ana 80