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Exhibit A-1 <br />Scope of Work <br />Speech Recognition <br />1. Speech Recognition Relay Application Pack Add -On Scope <br />Relay enables a licensed agency to have a fully integrated, multi -channel customer service <br />solution. All functionality is contingent on support of the data and business rules being available <br />from the Application database. Relay applications include the following capabilities: <br />Functionality: Speech Recognition capability in English & Spanish for City's current two <br />(2) Application Packs (Relay Utility and Dog License) <br />PBX/ACD Integration: No change to existing Analog Dialogic Media Gateway <br />integration <br />• Number of IVR Ports: 10 Total Ports (8 hibound & 2 Outbound) <br />Speech Recognition is NOT included in the City Attorney application pack. <br />2. Pricing <br />RELAY APPLICATION PACK ADD ONS <br />PRODUCTION LICENSES <br />10 . Add On LumenVox Tier 2 Speech Recognition <br />0-9, yes/no, single word navigation (500 word grammar) $690 $6,900 <br />10 Add On Speech Recognition Additional Language $138 $1,380 <br />RELAY APPLICATION PACK ADD ONS SUBTOTAL $8,280 <br />CONFIGURATION & CUSTOMIZATION SERVICES <br />Base Configuration & Project Services <br />1 Standard Project Management, Requirements, Design, Included Included <br />Quality Assurance, Installation, Documentation, Training <br />Professional Services: Speech Recognition for Dog License $7,175 $7,175 <br />Professional Services: Speech Recognition for Relay Utility <br />$10,500 $10,500 <br />Pack <br />CONFIGURATION & CUSTOMIZATION SERVICES SUBTOTAL $17,675 <br />TOTAL BASE RELAY INVESTMENT <br />$25,955 <br />MAINTENANCE ADJUSTMENT After Next Renewal* $5,191 <br />*Current maintenance to be adjusted based on added functionality <br />4of8 <br />