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NICOLE KISSAM NBS <br />Project Director, CAP & Fee Group heia......... ^ <br />rine tomorrow <br />RESUME HIGHLIGHTS <br />Q Over 15 years of experience in public sector consulting, <br />city government, marketing and public relations <br />4 Expertise in financial and management consulting <br />m Specialized in cost allocation plan, user fee and rate studies <br />for California agencies <br />EDUCATION <br />Bachelor of Science, Business Administration, California Polytechnic <br />State University, San Luis Obispo <br />PROFESSIONAL AFFILIATIONS <br />• Association of California Water Agencies (ACWA) <br />• American Public Works Association (APWA) <br />California Society of Municipal Finance Officers (CSMFO) <br />"I really appreciate all of <br />the extra timeyou spent <br />educating me Cand <br />my staff) on the basis for <br />the rates. It was extremely <br />valuable and gives me the <br />detain need to explain and <br />justify any increases. <br />Thanks again for <br />everything. It was a <br />pleasure working with <br />you!" <br />CHAD WASSON <br />WASTEWATER MANAGER <br />CIN OF RICHMOND <br />[Nicole Kissam served as the Project <br />Manager on various fin a nclaI analyses <br />for the City.] <br />SPEAKING ENGAGEMENTS <br />Revenue Remedies, Pre -Conference Workshop, CSMFO 2013 <br />Verdict on User Fees, Panel on User Fees, CSMFO 2013 <br />Strategies for Managing Your Building Department's Budget, CBOAC, 2011 <br />BIOGRAPHY <br />Nicole Kissam is Director of Financial Consulting for NBS. She has over 15 years total work <br />experience in public sector consulting, city government, marketing, and public relations. <br />Nicole has been a financial and management consultant to local government for the majority of her <br />career, specializing in cost allocation plans, and user fee and rate studies for California agencies. <br />She also spent several years performing management audits to improve the operational efficiency <br />of various municipal services, including wastewater, community development, public works, <br />recreation and human resources. She has supported, developed, and directed financial services <br />consulting practices for three private consulting firms offering similar services to those proposed to <br />be completed by NBS in this document. <br />Ms. Kissam has participated in, managed, and completed more than 100 separate consulting <br />engagements throughout her career, from small jurisdictions with less than 10,000 population, to <br />large jurisdictions such as the City/County of San Francisco's Building Inspection Department, and <br />City of Los Angeles' Planning and Fire Departments. <br />N BS. City of Santa Ana <br />,� RFP No. 17-081 Comprehensive Proposition 218 Fees and Charges Compliance Assessment 37 <br />