Laserfiche WebLink
G G R A N I C U S RFP NO.: 17-107 Automated Agenda Workflow <br />Program and Meeting Video Streaming/Archiving <br />6.5. Milestone 5: Scope of Work Complete <br />Final acceptance will be based on successful testing and implementation of the <br />system, defined as: <br />1. Integration tested (with ability to provide evidence of testing upon Client's <br />request) <br />2. End -to -end configuration and functionally tested <br />6.5.1. DOCUMENTATION <br />Granicus will provide documentation to support the software. Any software tools or <br />utilities that are desirable to tune, test, maintain, or support the software shall be <br />specified by Granicus. <br />Documentation will include but is not limited to: <br />1. Technical administration <br />2. Software configuration <br />3. Technical architecture diagram <br />4. Data flow diagram <br />5. Application administrator guide <br />6. End -user day-to-day operation guide <br />7. Quick Reference Guides by job function <br />6.5.2. CLOSE-OUT PROCESS <br />1. Close out invoicing <br />2. Finalize and deliver remaining documentation, recorded trainings, etc. <br />3. Granicus will provide a plan to Client for post -implementation support and <br />maintenance. <br />After Milestone 4: Training, Client will be introduced to assigned Client Success Manager <br />(CSM) who will serve as the primary contact for any issues Client encounters or <br />questions remaining in the first 30 days of solution usage. CSM will educate Client on <br />how best to engage with and access the Granicus Customer Support Team. After the <br />initial 30-day period with the dedicated CSM, the Customer Support Team will be <br />responsible for assisting Client with any issues. <br />granicus.com I info@granicus.com page 42 <br />