LEXIS NEXIS CLAIMS SOLUTIONS INC.

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N-2018-059 . LexisN2Xl8' I Coplogesoliiucins Order No, t LexisNexisg Desk Officer Reporting System (DORS) This Order No. I ("Order") is entered into this I' day of April 2013 ("Order Effective Date") between the City of Santa Ana ("Agency") and LexisNexis Claims Solutions Inc., on behalf of itself and itsff roes ("Provider") and subject to the terms and conditions of the Law Enforcement Agreement effenhve(�t{r,(, �. �,E"Agreement") between the Patties. I. TERMS AND CONDITIONS. All of the terms and conditions contained in the Agreement shall remain in full force and effect and shall apply to the extent applicable to this Order except as expressly modified herein. To the extent that the terms and conditions of this Order are in conflict with the terms and conditions of the Agreement, or any other incorporated item, this Order shall control. Capitalized terms used herein but not defined shall have the same meaning as set forth in the Agreement. 2. DESCRIPTION OF SERVICES. Provider, as part of its business has developed and makes available to law enforcement entities an online citizen reporting system called LiaxisNexisS Desk Officer Reporting System ("DORS") enabling individuals, retail companies and other organizations to filo reports; crime tips and •other forms online to law enforcement. 3. SCOPE Of SERVICES. Provider agrees to provide the following Services to Agency subject to the provisions of this Order. Any change to the Services as set forth in this Order that occur after die Order Effective Date must be made by amendment to this Order, sigtred by both Parties. Provider will provide the following Services described below subject to Agency's technology, capabilities, processes, and workflow functionality, 1L Services. DORS uses the J2EE standard. DORS is designed to gather information on incidents from a member of the general public (user) via an SSL connection. DORS will. issue a temporary report number to the user and place the temporary report into an administrative holding area for review and modification by appropriate Agency administrator. An email is generated to the user that the report has been submitted. The Agency administrator togs in via an SSL connection and approves, rejects, edits or prints reports as appropriate. Rejecting a report deletes it from the DORS system and sends an appropriate email to the user. Approving the .report issues a number, places it in a queue to be expotled (as determined during implementation), and sends an appropriate email to the user. The Agency administrator and user can download the approved report andfor print the approved report out. Provider shall provide Report retention and distribution services as set forth in in Section 3 of the Agreement, including an on-line Report distribution website. 3.2.Setun and Access. Agency Resnonsihilitles. a) Coordinate with Provider to establish dates for deployment within the DORS implementation schedule tab; b) Provide images for (i) website header image (u) temporary citizen report image and (iii) final printed PDP report image; e) Load provided HTML pages onto Agency website which links to Provider's servers for the Services; d) Provide Provider with the schema for the desired lite format and/or database schema; e) Enable Provider read !write access and test environment with current coafrguration I) finable Provider VPN access to the exporter, RMS application(s), and other information required for report bridge installation; g) Provide direly responses to Provider's questions, which may arise during the setup and configuration process. Provider Resuonsibiiities. a) Coordinate with Agency to establish schedule for deployment within the DORS implementation schedule tab. b) Register Agency within Provider's network and load Agency provided images into Agency's implementation of DORS. c) Provide Agency with administrator password and credentials for the Services. Confidential - DORS order Q4.V l J 6 (alc_I 1.29.17) Page 1 of 3