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that their workplace behavior is as good as it will be, thus, what we experience is what <br />you, the client, will experience. All of our candidates/Specialists must successfully pass <br />both parts of our assessments: scientific as well as in -office experiential assessments <br />administered and evaluated only by our highly -skilled CSP certified Helpmates City <br />Team. <br />All of the screening checks are conducted on every potential Helpmates Specialist that <br />will work for Helpmates at the City. We believe this is an important cornerstone of our <br />assessment and hiring process, as well as the industry leading quality results we deliver. <br />3. Explain your agency's verification of typing speed, testingfor bilingual and MS Office <br />abilities — how are these verified and tested by the agency? <br />Skills Assessment and Testing <br />Every Helpmates Specialist is professionally screened and evaluated to ensure quality, <br />production of work and work behavior by the following methods: <br />Detailed Employee Applications <br />• Work experience <br />• Educational background <br />Basic Clerical Testing <br />• Ability to categorize items alphabetically <br />• Handwriting <br />• Typing Speed & Accuracy <br />• Three (3) most recent jobs <br />• Ability to follow directions <br />• Basic math <br />• Spelling <br />Helpmates ProveIt! <br />Our offices are equipped with the Helpmates ProveIt Evaluation and Training System*. <br />The Helpmates Prove It system thoroughly assesses the skills of all clerical/administrative <br />personnel, with hands-on, practical tests and program simulations. ProveIt! tests, <br />including Microsoft Office, are available in a myriad of languages. This system allows us <br />to customize evaluations to match specific client requirements. <br />Secretarial/Clerical <br />• Drafting of General Correspondence <br />• Typing Speed and Accuracy <br />• Statistical Typing <br />• Transcription <br />Data Entry <br />• Alpha <br />• Numeric <br />• Ten Key/Reverse Ten Key <br />Software <br />• Microsoft Word • PowerPoint <br />• WordPerfect • Windows <br />• Excel • MAC <br />• Lotus 1-2-3 • Access <br />Skills Enhancement <br />• Typing <br />• Word processing/Windows <br />• Ten Key/Reverse Ten Key <br />*This assessment and skills enhancement technology is available for client utilization when <br />evaluating your own full-time applicants. Helpmates ProveIt! has the capability to assess in <br />excess of one thousand different skill sets. <br />All testing, assessments and skills enhancement on the Helpmates Prove It! system will be done <br />at no charge to the City or to any Helpmates Specialists. <br />Helpmates Staffing Services 27 RFP 18-009 Response <br />251-131 <br />