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Client Name: City of Santa Ana I AMI FEASIBILITY REPORT meter replacements and related labor costs. In addition, AMI will lay the foundation for other benefits like street light controls (for Smart City if the City desires to move in this direction). 2 Introduction Black & Veatch was selected to assist the City with evaluating the business opportunity of AMI implementation. Black & Veatch leveraged its knowledge of the smart water metering technologies marketplace coupled with in-depth discussions with the City to prepare this document, which develops a roadmap for the City to pursue the implementation of a smart meter solution as a foundational platform to gain the operational, customer service, and financial benefits associated with the implementation of an AMI solution. 2.1 PROJECT OVERVIEW The project provides an AMI Feasibility Report for the City to decide on the use of smart metering technologies. The project results are designed to determine the optimum path forward to leverage the use of smart metering technologies to improve operational efficiencies and provide enhanced customer service. Through this engagement, the project team evaluated the business benefits associated with the implementation of an AMI platform and recommended the appropriate path forward in terms of cost, technical solution fit, implementation approach, organizational impact, meter selection, and system operation improvements. The approach employed was to review the City's current state of metering technologies and requirements, evaluate the manual meter read system currently deployed, access the relevant market leading solutions, evaluate available options and scenarios, and recommend the appropriate actions for the City to pursue. In addition, Black & Veatch developed high-level cost of ownership estimates for the use of smart metering technology expected to be utilized as well as the operational efficiencies gained. Black & Veatch evaluated, analyzed, and recommended the viability of using smart metering technologies to improve: leakage detection and pressure management, operations and maintenance (0&M) program, productivity and efficiency while enhancing customer service. Smart metering technology offers an integrated system for water utilities to: ❑ Remotely and continuously monitor and diagnose problems, pre-emptively prioritize and manage maintenance issues using data -driven insights. © Provide customers with the information and tools they need to make informed choices about their behaviors and water usage patterns. The core smart water metering enabling technologies provide the foundation for the City to assess and redesign its services delivery models, improve business processes, and transform itself into a leading water utility that provides enhanced usage information to the customers. BLACK & VEATCH I Introduction 25G-121