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Statement of Work for enQuesta v6 Upgrade 5.1.10.1 Resource Management is the responsibility of both the S&S PM and the Customer PM's. Each PM is responsible for the oversight and management of the project team members from their respective organizations which may include employees, contracted consultants and vendors. 5.1.10.2 The S&S PM will manage S&S resources; the Customer PM's will manage The Customer resources, and third party vendors. 5.1.10.3 At no time shall S&S become involved with the oversight or scheduling of The Customer resources or the Customer's third party vendors. 5.1.10.4 It is the responsibility of each PM to ensure proper resources are available as scheduled in the project plan. This includes, but is not limited to, attendance in training sessions, team meetings, and conference calls, as well as participation in analysis, testing, and all otherproject activities. 5.1.10.5 Changes to the project timeline or the project plan that are due solely to the Customer and/or the Customer's third party vendors may result in a change of scope and be subject to Change Control Plan procedures. 5.1.1 1 Change Control Management 5.1.11.1 Change Management is the process whereby out of scope requests or requirements are documented, analyzed, assessed for impact on the project andsubmitted for approval on mutually agreed upon Change Management Control. 5.1.11.2 The Customer Project Managers will initiate an S&S Change Request Form which commences the Change Management process. The initial Change Request will be delivered to the S&S PM for consideration of the following: any possible resolution plans, resource requirements, impact to schedule, proposed timeline, and cost. 5.1.11.3 For all approved changes, the S&S PM will update the project schedule with the additional scope of work including project tasks, durations, and assigned resources. These tasks will then be managed as part of the overall project. 5.1.11.4 S&S may suggest that some Change Requests be managed outside the scope of the original implementation. This project decision will require the mutual agreement of the parties. 5.1.11.5 For those Change Requests that have financial ramifications, Payment Milestones will be reviewed, and suggested modifications proposed by the S&S PM. Such proposed Payment Milestone changes shall be subject to the approval of the Customer. Proprietary & Confidential January 27, 2020 Page 12 of 37