25D - AGMT FOR RIGHT OF WAY ON-CALL

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Statement of Qualifications City of Santa Ana Public Works Agency - Water Resources Right of Way Acquisition Services (RFP 20-091) D.5 Relocation Residential and Non -Residential Relocation Assistance Services: The Clark Land staff includes Relocation Specialists with decades of experience working with owners and tenants displaced as a result of a public project. Relocation Plan and Replacement Housing Plan: For both residential and non-residential (commercial and industrial) properties, our team will prepare a Relocation Plan and/or a Replacement Housing Plan (as needed), conduct initial advisory interviews of all possible displacements and analyze possible relocation options and costs, to verify the feasibility of moving forward with the anticipated relocations. In addition, the team will consider any special relocation advisory services that may be necessary for the displaced persons. The Relocation Plan is expected to include the following: • Map of the project area; • Projected dates of displacement; • Written analysis of the relocation needs of all residences/businesses to be displaced; • How these needs will to be met; • Detailed description of the relocation advisory services program; • Relocation payments to be made and a plan for claim submissions and disbursement; • An information statement, and discussion of coordination activities. Prepare and File Regulatory Notices: Apart from the people displaced by relocation activities, notices are one of the most important parts of the Clark Land's relocation assistance program. Providing required notices to affected residents and businesses in a timely manner can save money and save the affected persons from unnecessary hardships, and in some cases, minimize displacement. Relocation action items and notices include but are not limited to: General Information Notice (GIN), Notice of Eligibility (NOE), Relocation Brochure, Reminder Notices, Decent Safe & Sanitary (DS&S) inspections form, Replacement Housing Valuation (RHV), Title VI Civil Rights Act of 1964, 90-Day Information Notice and 30-Day Notices to Vacate. Documentation and Close -Out: During the entire process described above, diary entry documentation is stringently kept by our specialists within our electronic database system regarding contacts with property owners, research, signed documents, title reports, appraisals and summaries and information provided to the property owners per the Uniform Act, along with any other state or federal documentation requirements. Clark Land keeps all documentation in our Billquick database system, which can be downloaded in a matter of a few minutes. Additionally, we will keep a hard copy file per agency standards and complete the file for transition to the City's Project Manager upon completion of any task order. D.6 Management Approach File Management/Documentation: Clark Land uses customized right of way project management software known as Billquick, which we use to track the project along its course to completion. This allows our agents and project managers to better record and organize information related to affected parcels, track the progress of acquisitions and relocations, and provide timely, professional looking reports to the City for review. With Billquick, Clark Land can deliver near -immediate reporting and parcel diaries as project circumstances demand. In addition to Billquick, we utilize Bill Quick as our time reporting and budgeting client. Time entries by staff are carried out daily and reviewed for approval on a weekly basis by our project managers. Communication: Continual clear communication is the cornerstone for every successful project. The City's Continual clear communication is the point of contact for this project will be our proposed Project Manager, Mike Flanagan SR/WA, R/W-NAC. cornerstone for every successful project 25D-287 Page 15 of 19 1 Clark Land Resources, Inc. (WBE/SB)