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Figure 2: Example of Organics Program Implementation Tracking Tool to Assess Progress of Hauler Towards Contractually -required Participation Targets on a Monthly Basis -- Orgenla Implementrtian TndJng 3!�8F'xa;}aE°e45i5d°sss3&g'-as¢bA&�f;n l�s �Reshunn[s PaN[patiyl�niRaala WeNM �ReAumtGml At the City's request, EcoNomics may assist with the implementation of a Customer Resource Management (CRM) system to track AB 341, AB 1826, and SB 1383 compliance progress. EcoNomics is working with the City of Mission Viejo to implement the Recyclist software suite to track and report on compliance outcomes. If the City opts to implement this software system, or a similar system, EcoNomics can assist with the set up and implementation. Task 3.2: Report Analysis Each month, working with City Staff, EcoNomics will review Hauler's submitted reports and identify areas of inquiry that are then reviewed at the monthly meetings. This monthly format of meeting with the City's haulerto review reports has proven worthwhile in maintaining accurate reporting and program monitoring and oversight. For resolving commercial and multifamily account issues identified as a result of the report analysis, we will obtain Hauler's updated account listing which will then be used to access key account service information needed to implement diversion programs. With minimal effort, the commercial list can be sorted to identify the City's compliance status with AB 341, AB 1826 and the on -going compliance expansion of SB 1383. Hauler will submit the list to the City monthly, which can be sorted to provide the City with real-time compliance updates. EcoNomics will be using in-house tools for the analysis of Hauler's commercial list and monthly reports. The tools can be used to determine which properties implemented new diversion programs and, in some cases, will need to be field verified to confirm adherence to the recycling program implementation protocols set forth in the franchise. After being targeted for field verification, the properties are geocoded and mapped using ArcGIS to maximize audit routing efficiencies. An app-based field worksheet is used to gather key attributes of each program site visited and is then used to determine if the program qualified as fully implemented per franchise protocols and per state regulations. When onsite, the EcoNomics field team photographs the bin, notes fullness levels, contamination levels, and the general bin condition and enters these data into its app-based platform. All of these data points are entered directly into a cloud -based field - tracking document during the verification audit. Use of the cloud -based system reduces consulting costs by eliminating the time needed to transfer data from paper field sheets to an electronic format. Finally, if the site verification found any discrepancies, EcoNomics schedules a follow-up site visit with Hauler's Recycling Coordinator to resolve any incongruities. This tool becomes more powerful as the multiyear monitoring captures the historical field data and can identify any repeat problem areas. EcoNomics 12