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am <br />2021-2022 Santa Ana Homeless Street Outreach Diversion Pilot Scope of Work <br />housing resource. Case managers also provide services in the context of CES, which is voluntary and <br />client -centered, with the goal of identifying strengths and client -directed goals, while promoting health, <br />recognition, and well-being with a focus on linking the client to a permanent housing resource and <br />providing the necessary services needed to promote housing stability. <br />Client Referral Process <br />In accordance with our street outreach and engagement policies and procedures, City Net staff record <br />all assessments and subsequent services in the Homeless Management Information System (HMIs), <br />which requires them to enter and maintain timely and complete client data. <br />City Net Case Managers and Housing Navigators are oriented to and trained in resources, homeless <br />services, and organizations for collaboration and referral. They are highly trained to connect residents to <br />shelter and housing resources, including in case managing clients from the streets into permanent <br />supportive housing through CES. Staff representatives attend the local CoC meetings-- Homeless <br />Provider Forum, Case Management Forum, Implementation Committees and the like. Resource lists are <br />updated regularly and kept on -site. Protocols for offering and accepting referrals from other agencies <br />are reviewed by staff, updated, shared, and kept in a manual in the City Net offices. <br />City Net will refer homeless neighbors to emergency health and/or emergency mental health services to <br />the extent that other customary emergency health services and treatments are unavailable or <br />inaccessible to the homeless neighbor. A referral example is outpatient treatment of urgent medical <br />conditions by licensed medical professionals in community -based settings (e.g., streets, parks, and <br />campgrounds) to those eligible participants unwilling or unable to access emergency shelter or an <br />appropriate healthcare facility. <br />City Net —Local Field Office: 2030 E. 4th Street, Santa Ana, CA 92705 <br />