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DocuSign Envelope ID: 49380AED-6969-41 D5-8269.70DB6B62F795 <br />2. Services Provided—.....................................................................................................................3 <br />3. Agreement Statement ... ......... ..... —....... ,................................................... 5 <br />4. Firm and Team Experience...................................................................................... <br />General Overview of Helpmates History/Helpmates Profile ......................................... <br />City of Santa Ana's Helpmates Team............................................................... <br />5. Work Plan.......................................................... <br />SpecialistRecruiting....................................................................................................... <br />Candidate Selection Process........„................................................................................. <br />Communication Plan —Temporary Employee Ordering Process .................................. <br />The Quarterly Business Review (QBR) Process ........... ........... --...... .................. ...................... 13 <br />Methods of Approach to Quality..........................................................................................13 <br />6, Cost Proposal............................................................................................................16 <br />7. Certifications(ATTACHNIENTS).................................................................... <br />Attachment A: Proposer's Certification and Proposal Item Pricing <br />Attachment B: References <br />Non -Collusion Affidavit <br />Non -Lobbying Certification <br />Non-Aiscrimfnation Certification <br />Cost Proposal Form <br />City of Santa Ana Team Resumes <br />8. Service Utilization Report Samples........................................................................ <br />Example of Quarterly Report <br />Example of Annual Report <br />RFP No. 23-051 Temporary Staffing Services Page 2 of 18 <br />