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DocuSign Envelope ID: 49380AED-6969-41 D5-8269-79DB6862F795 lb. ill ,JCE$ PROVTpSll Ffelpntates Understanding of City Scope of. Services A. General Contractor Requirements 1. Flelpmates will provide a comprehensive catalog of clerical, office,accounting, odwrreiated administrative support service and professional options to the City. 2. Helpmates further agrees to; a. Provide appropriate methods to match the City's needs within the specified time frames. b. Coordinate all scheduled work dates with the City at least one business day before the start of an assignment. c. Provide a detailed proposal and invoice, according to the specifications prescribed by the City department. d. Helpmates will ensure the following criteria prior to recommending an temporary worker for placement at the City: • Ensure work authorization has been obtained and is current for individuals referred to the City for assignment via Form 1-9, Employment Eligibility Verification. • Ensure that Live Scan fingerprinting and/or background check have been processed, completed and passed (if requested by the City) • Ensure that temporary worker(s) recommended for an assignment meet all essential Job functions and minimum qualification requirements for the various types of services. Ensure that typing speed of the selected temporary worker is at least 30 wpm, and Microsoft Office abilities have been tested and are met with positive results as required. • Ensure due diligence employment verification/references of the temporary worker selected for an assignment to verify positive work history. Ensure the temporary worker is bilingual in English and Spanish or Vietnamese when required for an assignment. Verify that temporary worker is not a retired annuitant of the California Public E.mployem' Retirement System (CaIPERS). All of the screening checks are conducted on every potential Helpmates Specialist that wilt work for Helpmates at the City. We believe this is an important cornerstone of our assessment and hiring process, as well as the industry leading quality results we deliver. 3. Helpmates will not Impose a temporary to permanent placement fee. It is not applicable for temporary workers that are hired by the City through a competitive recruitment process, regardless of introduction or assignment by Contractor. Direct hire placement is only applicable for direct hire placement requests or if a temporary worker was hired without a competitive recruitment process. RFP No. 23-051 Temporary Staffing Services Page 3 of 18