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Exhibit A – Scope of Services <br />8 <br />uniforms and equipment to execute the service well with experience working in <br />downtown areas and government. <br />b.Clean & Safe Team staff must be readily available within 5-10 minutes upon <br />service calls from merchants, visitors, residents, and staff. <br />c.Supervisor must be onsite and respond in person within five (5) minutes to any <br />calls for service by the City. <br />d.Supervisor must attend weekly meetings at City Hall or other designated locations. <br />e.Supervisor must be involved in the planning stages of all events taking place in <br />DTSA and provide logistics support. <br />f.Sufficient staff levels should be made available on a daily basis. <br />g.A supervisor must be available during normal business hours between 8 A.M. – 5 <br />P.M. and must be accessible after hours in case of an emergency or urgent <br />situation. Must also, be available during special events (off hours) to ensure proper <br />supervision, productivity, and to maintain quality of service. Special events typically <br />occur on weekends and/or evening hours. <br />h.Supervisors are expected to attend City weekly meetings and other monthly <br />meetings, as needed. <br />i.From time to time, staff should be available as needed to distribute flyers on behalf <br />of the City for programs, events, etc. <br />j.Staffing schedules may vary based on City needs and/or special events, but in <br />general should be available before most businesses open in order to clean DTSA <br />as early as possible. The schedule below has historically been successful, but can <br />be modified upon mutual agreement based on service needs during the term of <br />the contract: <br />i.Litter Team:Monday – Sunday 7:00 AM – 9:00 PM <br />ii.Power Washing Team:Monday – Sunday 4:00 AM – 10:00 PM <br />12.Contractor’s Equipment & Facilities <br />a.Contractor must have the following at minimum: <br />i.Two (2) 4-cubic yard waste containers; and <br />ii.One (1) 4-cubic yard recycle container. <br />Note: All three (3) 4-cubic yard containers must be kept in a safe and enclosed <br />location in Downtown Santa Ana. <br />b.Trash must be serviced daily by Republic Services (City’s contracted trash hauler) <br />and at Contractor’s expense. The City’s trash dumpster shall not be used. <br />c.Contractor must have at least one truck available every day from 7:00 AM to 9:00 <br />PM for staff use to transport bags full of trash to waste containers. <br />EXHIBIT 2