Laserfiche WebLink
provide this support until a housing option becomes available. However, at any time a client <br />may be exited from the shelter for safety or continual shelter violations. <br />ELEEMQ AREAS <br />Due to the nature of this facility, betas provided will be single beds, in a dorm setting. Each client <br />will be assigned a pillow and. bedding for the length of their stay. Bedding will be washed and <br />changed at regular intervals to promote health and cleanliness. <br />Space will be divided to allow for separate sleeping areas for men and women, couples and <br />families. <br />Flexible sleeping; space will also be provided for the transgender population, those dealing with <br />illness or for other special needs populations. <br />Illumination Foundation believes in providing support for the most vulnerable individuals and <br />their companion animals. The Navigation Center Program will provide space for a total. of 30 <br />companion/service/:support animals. Clients may bring one pet with them up to the shelter <br />maximum of 30. Animals must be maintained by the clients, however Illumination Foundation <br />can help with linkage to animal resources, including veterinary and hygiene services in most <br />cases. <br />GRIEVANCE PROCEDURES <br />Illumination Foundation endeavors to provide each client with a welcoming, caring, and <br />compassionate experience. When a client feels that they have been treated unfairly, they are <br />encouraged to undertake the grievance process as follows: <br />• Attempt to address their grievance with the staff on site and/or site manager. <br />• If this is not successful, each client, upon request will be provided with an IF grievance <br />roan. This form will be completed by the client and will list the name of client, date the <br />alleged incident tools place, any narrative the client wishes to include, and their preferred <br />form of contact. <br />• IF will perform an investigation into the incident, documenting all findings. <br />• IF will, in most cases return with a finding within 7-10 days, but no later than 30 days.. <br />• The client will be contacted by the Director or equivalent to resolve the grievance, if <br />grounds were round. <br />• In the event no grounds are found, or when a client is dissatisfied with the outcanne, they <br />will be assisted with contacting the Ombudsman for further pursuit of their claim. <br />MEALS <br />Breakfast, lunch, dinner, and healthy snacks will be provided for all clients in a central dining <br />area. IF s intention will be to mace full use of the commercial kitchen to prepare food in-house. <br />However, we will need time to properly assess and execute on a plan to do so. In the interim, IF <br />