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3. Emergency Service <br />The Contractor shall provide emergency service to the City twenty-four hours a day, seven <br />days a week upon City's request. Unless stated by the City at the time of request, the <br />contractor will need to ascertain whether request is of an emergency nature requiring <br />immediate response. <br />Failure or malfunction of the traffic signal or interruption of normal operation as to create <br />confusion or public hazard is considered emergency nature. <br />(a) The contractor shall provide qualified personnel at the location within 30 minutes of <br />receiving emergency request. <br />(b) The Contractor shall immediately troubleshoot and restore the traffic signal to normal <br />operations. If that is not possible due to the extent of the damage, sufficient <br />temporary repairs shall be made to enable the intersection to operate safely. In no <br />event shall the traffic signal be left overnight in dark mode (black out). <br />(c) For intersections with power outages, The Contractor shall use the following <br />procedure: <br />(i) Setup temporary stop signs at all approach upon arrival at the site. <br />(ii) Turn off the traffic signal controller and place cabinet control to flashing <br />operation. <br />(iii) Once the power is restored, remove all stop signs and return the traffic signal to <br />normal operation. <br />4. Compensation For Routine And Extraordinary Maintenance <br />(a) Routine Maintenance: <br />Compensation for routine maintenance of traffic signal system shall be per contracted <br />unit price. Said compensation shall include all labor, material, equipment and <br />overhead/profits. <br />(b) Extraordinary Maintenance: <br />Compensation for extraordinary maintenance of traffic signal system shall be per <br />contracted unit price. Said compensation shall include all labor, material, equipment <br />and overhead/profits. <br />For work not listed in the bid list, compensation shall be based on agreed lump sum <br />price or time and material basis. <br />(i) Materials: The City shall pay the Contractor for materials used in extraordinary <br />maintenance, the Contractor's cost from the supplier plus the percentage specified <br />in the Contractor's bid proposal. All materials and parts shall be new or have the <br />approval of the Traffic Engineer. <br />The City has the right to inspect the Contractor's records to verify any material <br />costs used in extraordinary maintenance <br />(ii) Direct Labor: The Contractor shall present with his monthly invoice a record of <br />hours spent in extraordinary maintenance of traffic signals and appurtenances per <br />intersection. City shall pay the Contractor for such hours of extraordinary <br />maintenance at the rates specified on the Contractor's bid proposal. Said hourly <br />City of Santa Ana RFP 24-046 <br />Page Al-8 <br />