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KUReina Schmid <br /> IK Consulting, LLC - PO Box 17661, Tucson, AZ 85731 <br /> reina.schmid@ikcpartners.com <br /> SUMMARY OF QUALIFICATIONS <br /> I am a detail-oriented business analyst with strong troubleshooting and problem solving skills. I have <br /> twenty-five years' experience in the public sector with a focus on work management including twenty years <br /> as an Information Technology professional performing process analysis and implementation of Enterprise <br /> Resource Planning (ERP) systems, Enterprise Asset Management (EAM), Work Management and <br /> Timekeeping systems. I am dedicated to outstanding customer service coupled with effective project <br /> management which has resulted in exceptional client relationships. <br /> PROFESSIONAL EXPERIENCE <br /> IK Consulting, LLC, Tucson, AZ <br /> Senior Implementation Specialist August 2016-Present <br /> Leads sessions with system analysts, project managers and subject matter experts to collect data, current <br /> processes, associated documents and other information and creates configuration documents that <br /> describe how the system will be implemented. Responsible for configuring required functionality including <br /> EMSE scripting, expressions, user defined fields, workflow processes, inspections and user group <br /> security. Assess customers' needs throughout the project and provide follow up with best practice <br /> strategies for full implementation and/or resolution. <br /> Tucson Medical Center, Tucson, AZ <br /> Senior Business Systems Analyst February 2014 -July 2016 <br /> Elicit functional requirements and design documents for proposed software systems, interfaces, <br /> customizations and reports. Perform analysis and evaluate business processes and user needs with the <br /> goal of implementing best practices. Perform fit gap analysis, workshops, site visits, process mapping <br /> (workflow), questionnaires, prototyping, use cases and brainstorming. Support quality assurance by <br /> reviewing system level testing of development activities including reports, interfaces, conversions, <br /> customizations and performing acceptance testing of the application against requirements including <br /> patches, upgrades, new software and hardware. Document creation and testing of implementation plans <br /> and technical review to comply with change control procedures. Design and deliver end user training and <br /> job aides including quick reference materials and step by step procedures. <br /> Desert Diamond Casinos and Entertainment, Tucson, AZ <br /> IT ERP Business Systems Analyst February 2012-January 2014 <br /> Responsible for working with subject matter experts to define requirements for commercial off the shelf <br /> (COTS) applications as well as in-house customized applications and reports. Conduct Fit/Gap analysis, <br /> process mapping of As Is as well as To Be business processes and design test scripts for all phases of <br /> testing (unit, system and user acceptance). Facilitator of a five member core team tasked with <br /> implementing PeopleSoft Benefit Administration for 1200+ employees. Project was implemented <br /> successfully on time and significantly under budget. Design and maintain PeopleSoft Financial Requisition <br /> workflow for 130+ requesters and 100+ approvers. <br /> 50 <br /> Reina Schmid Page 1 <br />