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Pima County, Tucson, AZ Business Systems Analyst, Pima County Information Technology Department October 2009—January 2012 As Team Leader and lead Business Analyst for Pima County's Maximo Maintenance Management System team, coordinated with subject matter experts, implementation consultants and technical teams, defined the required functionality to support the business strategies, prioritized implementation requirements and performed system configuration of the Maximo application including Maximo Spatial and integration with the Advantage Financial Management System. Assistant System Administrator responsible for database configuration changes, application design modifications, security group set up and workflow configuration as well as troubleshooting system errors and preparing level of effort documentation for system enhancement requests. EDP Project Supervisor, Pima County Department of Transportation September 2007—October 2009 Business Analyst responsible for application development, maintenance and system administration of MS SQL, Oracle and Access databases including enterprise level applications such as Oracle Work and Asset Management, and commercial off the shelf (COTS) applications such as Accela Permits Plus, CarteGraph and CCG Faster. Sole responsibility for security design, implementation and maintenance for department software such as CarteGraph PAVEMENTview and PAVEMENTview Plus applications and CCG Faster Motor Pool application. Troubleshooting and resolution of complex application support issues using SQL programming. Creating new documentation for processes and procedures, and supervising end user training for over 300 customers. IT System Analyst, Pima County Department of Transportation September 2002—September 2007 Business Analyst and Trainer for the enterprise level Oracle SPL Asset Management System for nine Public Works departments. Identify and understand customer requirements and perform business systems analysis for Work Management and Inventory Management processes and systems. Performed and implemented process improvement through analysis and process mapping using the Business Enterprise Mapping (BEM) methodology. Supervise Information Systems Coordinator in the operational maintenance of automated systems. Team Leader of the 15 member Public Works Adjunct Faculty, supervising and performing training of the Customer Service, Team Building, Team Dynamics, Conflict of Interest and Quality Process Improvement training courses. (2007 to 2008) Business Systems Coordinator, Pima County Development Services February 1998—September 2002 Facilitated work groups consisting of technical personnel and end-users to determine needs and requirements for proposed permitting system. Programmed new compositions for automated processes, and was lead programmer responsible for conversion of existing Development Review and Planning processes to the integrated solution software, PERMITS Plus. Researched and developed custom reports of various permit data, performed statistical analysis and managed all internal and public reporting requests through the use of SQL query development. Engineering Plans Technician, Pima County Department of Transportation December 1996—April 1999 Facilitated multiple work teams charged with evaluating system functionality and developing the implementation plan for the PERMITS DOS automated system. Created end user testing documentation, facilitated user acceptance testing and prepared end user manuals for the operational maintenance of the system. Managed the monthly report for revenues and comparison of income to provide budget projections. Reviewed utility plans for conformance to Arizona State Revised Statutes (ASRS), regulatory and departmental requirements for issuance of Right-of-Way Use permits. 51 Reina Schmid Page 2