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SOLICITATION # CH16012 <br />CA Agile <br />Continuous monitoring of all service components (infrastructure and application) is <br />deployed to proactively identify any component or service trending towards failure or <br />approaching capacity <br />CA's best -of -breed monitoring solutions are deployed and supplemented with vendor <br />specific diagnostic tools where appropriate <br />247 staffed network operation center (NOC) to analyze and respond to automated <br />monitoring alerts <br />ASM <br />CA ASM systems administrators track the resource consumption of each virtual <br />machine in the cloud. Since this is a SaaS service, ASM customers do not need this <br />information in order to use the service, nor do they have access to view it. <br />Google <br />Saas, Google Apps is already optimized for unlimited use by all end users. Google ensures high <br />availability, low latency and fault tolerance as a part of the contracted services. No metering or <br />rate limiting would be required as Google does not charge based on bandwidth use. <br />Paas/laaS, Google Cloud Platform includes application development tools, Google App Engine, <br />compute resources, Compute Engine and Container Engine, data storage solutions and <br />networking solutions. The pricing model is based on actual usage and that usage can be <br />monitored with Google's Cloud Monitoring Service which also includes options to autoscale a <br />project. <br />AODocs <br />AODocs is already optimized for unlimited use by all end users. AODocs ensures high availability, <br />low latency and fault tolerance as a part of the contracted services. No metering or rate limiting <br />would be required as AODocs does not charge based on bandwidth use. <br />Virtru <br />All services in our system monitored for availability, stabiity, security, and intrusion using a <br />combination of tools, such as Dtrace, LogTrail, CloudWatch, DataDog, ElasticSearch and <br />AlienVault. <br />Salesforce <br />Subscription -based Service <br />The Salesforce PaaS and SaaS offerings are subscription based and in a per user/month or <br />user/year format billed annually with some of our products offered as total logins per month or by <br />defined number of members billed annually. <br />Bandwidth <br />Salesforce is designed to use as little bandwidth as possible so that the site performs adequately <br />over high-speed, dial -up, and wireless Internet connections. While average page size is on the <br />order of 90KB, Salesforce uses compression as defined in the HTTP 1.1 standard to compress the <br />HTML content before it is transmitted as data across the Internet to a user's computer. The <br />compression often reduces the amount of transmitted data to as little as 10KB per page viewed <br />due to the lack of image content. The site was designed with minimum bandwidth requirements in <br />mind, hence are extensive use of color coding instead of images. Our average user also is known <br />to view roughly 120 pages from our site per day. Our application is stateless; therefore, there are <br />no communication requirements in the background once the page loads, like traditional client <br />server applications, e.g., Outlook. Therefore, once the page loads, there are no additional <br />bandwidth requirements until a user queries or writes information to Salesforce. <br />System Overview <br />In addition to our Trust site (http://trust.salesforce.com/trusVstatus), you will also have access to a <br />System Overview, which will help Salesforce customers monitor performance and usage of their <br />own Salesforce org. This overview includes: <br />Schema - # and % of custom objects and data storage <br />Business Logic - # and % of Rules, Apex triggers and classes, as well as % of code used <br />Licenses <br />API Usage - # and % of requests in the last 24 hours <br />User Interface - # and % of custom apps, sites, flows, custom tabs and pages <br />carahsoft 38 carahsoft <br />